|09-09-2009, 08:26 AM||#1|
Away with the Faeries
Join Date: May 2008
Location: Edinburgh, Scotland
Device: Sony PRS 650
Websites 'Breaking Consumer Laws'
Thought some people might be interested in this article from the BBC, regarding distance selling of electronic goods in the EU. Confirms the 2 year return period for repairs which I know has been raised elsewhere. Excerpt:
"Websites 'breaking consumer laws'
Two hundred of the sites were chosen because they were the biggest in the EU and another 100 were checked because they had been the subject of previous consumer complaints.
Of the 203 cases facing further investigation:
Two-thirds (66%) failed to adequately explain that consumers had seven days to return a product bought over distance for a full refund and without giving a reason. Others failed to explain the right to have a faulty product repaired or replaced for at least two years after sale
Details about extra delivery charges were missing or difficult to find on the website in 45% of cases
A third (33%) did not fully outline the trader's name, address or email details so they could not be contacted if there was a problem.
All of these traders will now be contacted by the authorities and asked to clarify the position or correct the problems identified in the investigation. "
Last edited by Mindy; 09-10-2009 at 07:04 AM. Reason: Legal!
|09-09-2009, 08:52 AM||#3|
Join Date: Aug 2008
Location: Bålsta, Sweden
Device: BeBook x 2 (Hanlin V3 rebrand), Samsung Omnia
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