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Old 09-09-2009, 07:26 AM   #1
Mindy
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Websites 'Breaking Consumer Laws'

Thought some people might be interested in this article from the BBC, regarding distance selling of electronic goods in the EU. Confirms the 2 year return period for repairs which I know has been raised elsewhere. Excerpt:

"Websites 'breaking consumer laws'

Two hundred of the sites were chosen because they were the biggest in the EU and another 100 were checked because they had been the subject of previous consumer complaints.

Of the 203 cases facing further investigation:

Two-thirds (66%) failed to adequately explain that consumers had seven days to return a product bought over distance for a full refund and without giving a reason. Others failed to explain the right to have a faulty product repaired or replaced for at least two years after sale
Details about extra delivery charges were missing or difficult to find on the website in 45% of cases
A third (33%) did not fully outline the trader's name, address or email details so they could not be contacted if there was a problem.
All of these traders will now be contacted by the authorities and asked to clarify the position or correct the problems identified in the investigation. "

Last edited by Mindy; 09-10-2009 at 06:04 AM. Reason: Legal!
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Old 09-09-2009, 07:49 AM   #2
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Thanks for the news Mindy.

I wish they'd 'name and shame' the sites that were misleading (or give their seal of approval to the sites that weren't).
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Old 09-09-2009, 07:52 AM   #3
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Originally Posted by Sparrow View Post
Thanks for the news Mindy.

I wish they'd 'name and shame' the sites that were misleading (or give their seal of approval to the sites that weren't).
Well, thats something BBC shouldn't be doing, but there should DEFINTILY be somekind of controlorgan in the EU itself that could look into this. But they seem more interested in restricting the EU-citizens electronic freedoms than making sure the laws already in place are followed.
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