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Old 08-18-2009, 08:59 PM   #1
ficbot
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Angry Fictionwise club membership

I renewed my Fictionwise club membership on Saturday, and I am sorry about it now. I did not get the promised free book coupon code. I emailed customer service that same day and now, four days and two business days later, have no reply as to where my codes are, why I did not get them before and when they might be forthcoming. I also tried contacting Scott/Steve directly through the Yahoo Group (no answer) and posting there (again, no answer). One of the books I want for my free book is on sale so I want to move on it, but no code!

I am dismayed with the lack of responsiveness to customer service issues these days, especially regarding this problem. The club is for frequent buyers. I spend a lot of money there. I would like an answer where there are issues, in a reasonably timely fashion. It seems to take longer and longer each time I write them. And now, with the membership (for which I have thus far seen no benefit since they never sent me the damn coupon codes!) I am locked into being their customer for two more years.

Mistake! Something is going downhill over there. I will edit this post if my TWO queries to tech support yield any sort of satisfactory reassurances from them. But right now, I am pretty unhappy.
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Old 08-18-2009, 10:04 PM   #2
selenity
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If you log onto your Fictionwise bookshelf, there is a Member and Site Discounts link on the left hand side. Your free boook code should be listed under Coupon Discount(s).

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Old 08-19-2009, 02:14 AM   #3
koland
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Also, when you use the "free code", it is really a $10 off list price of one book coupon. So, those that are on sale are the worst to use it on (as you get no sale discount; at least not when I used mine last year).
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