|08-18-2009, 07:59 PM||#1|
Join Date: Sep 2008
Device: Kindle Paperwhite/iOS Kindle App
Fictionwise club membership
I renewed my Fictionwise club membership on Saturday, and I am sorry about it now. I did not get the promised free book coupon code. I emailed customer service that same day and now, four days and two business days later, have no reply as to where my codes are, why I did not get them before and when they might be forthcoming. I also tried contacting Scott/Steve directly through the Yahoo Group (no answer) and posting there (again, no answer). One of the books I want for my free book is on sale so I want to move on it, but no code!
I am dismayed with the lack of responsiveness to customer service issues these days, especially regarding this problem. The club is for frequent buyers. I spend a lot of money there. I would like an answer where there are issues, in a reasonably timely fashion. It seems to take longer and longer each time I write them. And now, with the membership (for which I have thus far seen no benefit since they never sent me the damn coupon codes!) I am locked into being their customer for two more years.
Mistake! Something is going downhill over there. I will edit this post if my TWO queries to tech support yield any sort of satisfactory reassurances from them. But right now, I am pretty unhappy.
|08-18-2009, 09:04 PM||#2|
Join Date: Mar 2009
Device: jetBook-Lite, Sony PRS-500, & eBookwise-1150
If you log onto your Fictionwise bookshelf, there is a Member and Site Discounts link on the left hand side. Your free boook code should be listed under Coupon Discount(s).
|08-19-2009, 01:14 AM||#3|
Join Date: Aug 2008
Location: TN, USA
Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc
|Thread Tools||Search this Thread|
|Thread||Thread Starter||Forum||Replies||Last Post|
|Fictionwise: 100% Micropay Rebate on Any Buywise Membership!||advocate2||Deals, Freebies, and Resources (No Self-Promotion)||18||12-18-2009 08:07 AM|
|Fictionwise: 100% micropay rebate on membership||bathos||Deals, Freebies, and Resources (No Self-Promotion)||43||10-29-2009 12:06 PM|
|Time to decide: Renew Fictionwise membership or try BoB. Any input?||texasnightowl||Deals, Freebies, and Resources (No Self-Promotion)||50||09-02-2009 11:52 PM|
|Fictionwise membership micropay rebate offer (personal)||pilotbob||Deals, Freebies, and Resources (No Self-Promotion)||22||12-27-2008 07:29 PM|
|100% Micropay Rebate at Fictionwise on all books till 8/31 w/ 5-year membership||PsyDocJoanne||Deals, Freebies, and Resources (No Self-Promotion)||10||08-17-2008 12:24 AM|