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Old 08-04-2009, 05:39 PM   #1
RavenT69
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Unhappy Dropped reader, now it won't respond!!

My wonderful 3 month old kitten knocked my 505 off of my bathroom sink. It hit the floor. It is still in the protective case it came with. After I picked it up, I tried to turn it on. Nothing happened. I plugged it into my computer, and nothing happened. It isn't registering at all. I tried pressing the reset button, to no avail. I held down the reset button for 45 seconds, turning it on and off. Nothing happened.

I'm not sure what to do. I bought it on ebay, brand new, unopened. But since I don't have a retail receipt, I'm not sure if I can get it covered under warranty. And as far as that goes, I'm not sure dropping it is covered under warranty, even though I have only had it for a month.

Does anyone have any suggestions?! I'm at my wits end! I am not made of money, and can't afford to spend another $300 on a replacement!!
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Old 08-04-2009, 05:44 PM   #2
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Any chance you can contact the seller and get the receipt?
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Old 08-04-2009, 06:11 PM   #3
RavenT69
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I sent him a message, but I don't know if he has one. I haven't heard anything yet. I called the sony store in my area, but without a receipt, they can't do anything for me. I'm hoping the seller has one, since it was brand new, unopened. If he doesn't, I don't know what else to do.
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Old 08-04-2009, 07:37 PM   #4
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Hmmm! That was totally weird!! All of a sudden it started working again! I left it plugged into my computer, for what reason, I don't know. When all of a sudden the explorer window popped up, allowing access to the reader!! It wasn't low on battery, since I had full bars before it died on me. But I'm very happy that it's working. I'm still going to see if I can get a copy of the receipt in case I have a problem in the future. But for now it seems to be working just fine!!
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Old 08-05-2009, 01:47 AM   #5
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Glad your Reader is working now!
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Old 08-15-2009, 11:54 PM   #6
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Purchase, from Sony, the mains power adapter and leave it plugged in for about eight hours. Your reader needs a few rounds of long recharges. I'll re-edit with a useful link.

http://www.mobileread.com/forums/showthread.php?t=21337

Last edited by BookCat; 08-15-2009 at 11:57 PM. Reason: link added
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