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Old 06-27-2009, 10:41 PM   #1
judy moller
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Unhappy squares

i am new to this forum when took my cybook off the last recharge it only goes to the start of the second screen then flashes to a screen of diagonal squares and stays there it will not even turn off i have been trying to contact bookeen at' contact@bookeen.com' for the last two weeks with no answer
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Old 06-28-2009, 12:09 AM   #2
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Welcome to MobileRead, Judy.

Take a deep breath.

Someone will post suggestions, soon, I"m sure.
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Old 06-28-2009, 12:15 AM   #3
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Hi judy, does your Cybook look like this?

http://www.mobileread.com/forums/showthread.php?t=42072
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Old 06-28-2009, 02:56 AM   #4
judy moller
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no it shows a screen of all squares running diagonally from every corner they are in various shades of grey
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Old 06-28-2009, 03:02 AM   #5
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That describes pdurrant's Cybook in the other post.

Can you post a photo of your Cybook here?
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Old 06-28-2009, 03:13 AM   #6
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support@bookeen.com may get a reply quicker than contact@bookeen.com.

Does this thread describe the same problem?
http://www.mobileread.com/forums/sho...d.php?t=29108l

Last edited by Sparrow; 06-28-2009 at 03:16 AM.
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Old 06-28-2009, 03:22 AM   #7
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The "checkerboard" pattern indicates that the firmware failed to initialise. The most common cause is a corrupt filesystem, which is nothing to worry about - you've probably disconnected the Gen3 from your PC without doing a "Safely Remove Hardware", I'd guess; this can easily result in filesystem corruption.

You should still be able to connect your Gen3 to your PC and see it in Windows Explorer. Reformat the disk (the one called "Gen3") and, if you're using a modern version of the firmware, that should fix the problem.
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Old 06-28-2009, 03:49 AM   #8
judy moller
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Quote:
Originally Posted by Sparrow View Post
support@bookeen.com may get a reply quicker than contact@bookeen.com.

Does this thread describe the same problem?
http://www.mobileread.com/forums/sho...d.php?t=29108l
yes thats the same problem that im having, ive tried formatting it, but it still wont work. where can i get a copy of these "system files" from that are ment to be faulty?.

Regards.
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Old 06-28-2009, 04:07 AM   #9
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Sounds as if you need to reflash the firmware. There a link in this post to the version of the firmware that does a full reflash and format of the file system. Download it, unzip it, and put the resulting file in the root directory of your SD card. Reboot the Gen3 and, as soon as the first splash screen appears, press and hold the central button of the navigation control and keep it pressed in until the screen flashes white and the firmware updater starts. That should fix your problem.
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Old 06-28-2009, 06:26 AM   #10
judy moller
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i think it is fixed many many thanks
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Old 06-28-2009, 06:36 AM   #11
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My pleasure. Just be sure that, in the future, you never disconnect the Gen3 from your PC without using the "Safely Remove Hardware" tool.
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