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Old 06-11-2009, 08:02 AM   #1
adi
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Reader just went dead

My digital reader suddenly went dead. I was reading a pdf, when the reader froze. Pressing the reset button did not do anything. So, I just felt it aside for about a week.

After a week, I tried to recharge it, and it froze again during recharging. I removed it from charging and left it aside for a two three days. Now, when I try to recharge it, nothing happens. Pressing the reset button does nothing. The reader does not give visual feedback that it is working.

Any ideas on what I should do?
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Old 06-11-2009, 08:05 AM   #2
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It sounds rather as if it's a battery problem, doesn't it? I suspect that, unfortunately, you're going to have to send it back to iRex.
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Old 06-11-2009, 08:30 AM   #3
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I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I've found them helpful and if it does need to go back, it is a relatively smooth process.

Howard
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Old 06-11-2009, 08:35 AM   #4
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To be honest, why are there so many fails of DR, such an expensive device???!!!!!!
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Old 06-11-2009, 08:37 AM   #5
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Quote:
Originally Posted by pthwaite View Post
I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.

I've found them helpful and if it does need to go back, it is a relatively smooth process.

Howard
So how long does it usually take to waiting for the repaired back? And cost????
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Old 06-11-2009, 08:42 AM   #6
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To be honest, why are there so many fails of DR, such an expensive device???!!!!!!
Are there many? I honestly can't recall reading of many at all.
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Old 06-11-2009, 08:45 AM   #7
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Are there many? I honestly can't recall reading of many at all.
If you check on the internet, instead of this forum. Of course, I do not have the data. You too, right? So just different feeling, maybe.
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Old 06-11-2009, 08:47 AM   #8
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No, I certainly don't have any "inside information" . I think, though, that when looking at problem reports, one does have to remember, with any device, that it's the people with problems who naturally report them. The "happy majority" are silent.
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Old 06-11-2009, 08:57 AM   #9
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En....that's right. And I got terrified when seeing their terrible experiences. It is easy for me there are bugs that may be improved later, but rise a ticket......O...should be terrible.
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Old 06-11-2009, 11:07 AM   #10
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Originally Posted by pthwaite View Post
I'd try an external charger first. Plug in, wait around 10mins. Hit the reset & see if that works else try once more. If still no luck, then raise a ticket with iRex.
I tried that, but the reader still does not respond.

Quote:
I've found them helpful and if it does need to go back, it is a relatively smooth process.
Howard
Good to know. I am travelling, but I will send them a request when I get back, and see how the process goes.

Thanks,
Aditya
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Old 06-11-2009, 11:38 AM   #11
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Are there many? I honestly can't recall reading of many at all.
I agree. I was also thinking that I haven't really heard of many actual failures. Various firmware bugs, yes, but few cases of a unit that had to be repaired/replaced.
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Old 06-11-2009, 11:57 AM   #12
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To be honest, why are there so many fails of DR, such an expensive device???!!!!!!
I don't think I've seen any other complete device failures at all, and having done some Google searching, I haven't found any out there in the general internet.
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Old 06-11-2009, 01:04 PM   #13
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The return to irex and then back to myself was 3 weeks in total. Took a day for the UPS returns box to arrive so effectively 1 day to email and get confirmation a return was needed, the next day the box was with me. I sent it off the following day and just over 2 weeks later it came back.

Howard
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Old 06-11-2009, 03:25 PM   #14
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The return to irex and then back to myself was 3 weeks in total. Took a day for the UPS returns box to arrive so effectively 1 day to email and get confirmation a return was needed, the next day the box was with me. I sent it off the following day and just over 2 weeks later it came back.

Howard
What issue were you having with it? I remember your thread about sending it back, but not what the problem was.
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Old 06-11-2009, 04:41 PM   #15
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What issue were you having with it? I remember your thread about sending it back, but not what the problem was.
http://www.mobileread.com/forums/sho...847#post351847


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