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Old 06-06-2009, 05:04 PM   #1
blackrat779
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Its all gone wrong! Please help

Hi,
My first post and my first major problem.
I have had my Cybook for at least two years without any problems. As I am off on my holidays soon I bought 3 new books and plugged in my Gen 3 Cybook, my computer Vista 64 said it didnt recognise the device, its never done that before. I hadn't upgraded the firmware for well over a year so I thought I had better do that and installed the latest firmware. My Gen 3 rebooted and got as far as the three dots and the little book, the stage before it goes to the library and hung.
I have tried re-setting it but it boots as far as the three dot screen and hangs again. The only way to break this cycle is to plug it in to recharge (it was already on 100% before the upgrade) Now the orange power light is on.

What on earth is going on? Will I have to take paperbacks on holiday after all?
Any help would be brilliant, thanks
Stu
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Old 06-06-2009, 05:33 PM   #2
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Hello Stu, and welcome to MobileRead.

Hopefully, one of the cybook people will be able to help you.

In the meantime, have you looked at the free books we have here for you to download?

Good luck.....
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Old 06-06-2009, 05:49 PM   #3
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Hi Stu,

Check out the Cybook Troubleshooting section at the wiki.
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Old 06-06-2009, 10:28 PM   #4
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Have you tried installing the update again?
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Old 06-07-2009, 05:22 AM   #5
blackrat779
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Well I seemed to have fixed things, so panic over! What did I do?

Well even though it said it was at 100% charged I charged it overnight, my comp still didn't recognise it but it would charge.

This morning I took the SD card out and rebooted it while connected to the comp, still no go. I went to device manager/serial bus controllers on Vista 64 and uninstalled "unknown device" and then plugged/unplugged Gen 3 followed by search for drivers on internet. Restarted Gen 3 and after a lot of screen flashing from my book, my comp recognised it. Whoohoo.

Now here's the strange bit.....Once it was all back to normal I added my new books, unplugged and went off to read. First I put the SD card back in (it stops the dust getting in) and booted Gen 3 only to have it hang at the 3 dot screen again!!!!! What the heck! I took out the SD card, rebooted and all is well again.

What does this mean? The SD card has been in there since new. I had a look in the card and it seems to have a copy of all my books and a number of other files, my guess is that it is a copy of the Cybook directory.

I like the idea of extra storage and keeping the dust out, is there a way to fix this? Why is it not working now? If it just duplicates the Cybook directory is there any point in having it. Just one further clue, I just did the latest firmware upgrade using this card and it worked fine.

BTW thanks for the pointer towards the library, I found some books from my childhood.....Tom Swift by Appleton. I used to be sooo excited to get them from the library, I even bought one much later in life (I think they are difficult to find in the UK now). Thanks for any help you can give.
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Old 06-07-2009, 06:45 AM   #6
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I seem to remember having a problem with that myself...I can't remember all the details but if too many books were on the SD card, or if I try to load ebooks directly to the SD card, it has problems. If, on the other hand, Mobireader puts the ebooks on the card it's OK(Don't ask me....I have no idea why. I stopped trying to figure it out and just run with it). I don't know where I got this from--I haven't been able to find it again-- but someone suggested starting the Cybook without the card in it, then installing the card. After doing this a few times, I tried turning the Cybook on with the card and haven't had a problem since. Hope that helps...
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Old 06-07-2009, 06:49 AM   #7
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You might have a corrupt file on the card or a corrupt book. I would backup all the books on the card to my computer and reformat the card and copy some books back and test if it works. And then copy all books back.
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Old 06-07-2009, 07:07 AM   #8
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... and make sure that you NEVER disconnect the Gen3 from your PC without using the "Safely Remove Hardware" tool first.
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Old 06-07-2009, 01:15 PM   #9
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So glad to hear you got it worked out. Thanks for letting us know what works. Hopefully reformating the SD card and copying your books back to it will get the SD card working again.
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Old 06-08-2009, 02:16 AM   #10
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Quote:
Originally Posted by ProfJulie View Post
So glad to hear you got it worked out. Thanks for letting us know what works. Hopefully reformating the SD card and copying your books back to it will get the SD card working again.
For what it is worth I had to buy a new SD Card and start over.

I'm sure other members have reported that the SD cards supplied by Booken may not work reliably.

Regards, Alex
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Old 06-08-2009, 02:58 AM   #11
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Originally Posted by AlexBell View Post
For what it is worth I had to buy a new SD Card and start over.

I'm sure other members have reported that the SD cards supplied by Booken may not work reliably.

Regards, Alex
I'm not so sure that the issue is with the actual card, as much as with the "preformatting". I always manually reformat a new SD card, because I've found that the "factory format" is often unreliable.
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Old 06-08-2009, 03:43 AM   #12
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I also had a problem with ebooks that have diacritic in the file name. And then what tompe said - my cybook hanged on some corrupt pdfs in the library, after I removed them it booted fine. Try to figure out which ebooks you added last and delete them from the sd card.
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