Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > Bookeen

Notices

Reply
 
Thread Tools Search this Thread
Old 05-18-2009, 08:17 AM   #1
WDecraene
Zealot
WDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enough
 
WDecraene's Avatar
 
Posts: 113
Karma: 597
Join Date: Nov 2007
Location: Belgistan
Device: A FREE (!!!) replacement cybook gen 3
Cybook replaced

Last Tuesday 12/05 I sent my broken Cybook to Bookeen using DHL. Today when I arrived at work, I already received the repared Cybook. That's less than one week folks !! Ok, shipments Paris/Brussels don't take too long but even so ....

Funny thing though: as far as I could tell only the screen was broken (so shouldn't be covered under the warranty) but they sent a completely new cybook (still have to check firmware version etc. ...) without a word of explanation of why I got a completely new one. The way it's supposed to work, they first ask you for an approval before they start reparing - they didn't do that in this case. Anyone else with that experience ?
WDecraene is offline   Reply With Quote
Old 05-18-2009, 08:29 AM   #2
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 37,646
Karma: 18475502
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
Don't question it. Just accept it that something went right and didn't take long to do so.

If you question it, the e-ink Gods may get angry and break your screen and make you pay to replace it.
JSWolf is offline   Reply With Quote
Old 05-18-2009, 08:30 AM   #3
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,938
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by WDecraene View Post
Last Tuesday 12/05 I sent my broken Cybook to Bookeen using DHL. Today when I arrived at work, I already received the repared Cybook. That's less than one week folks !! Ok, shipments Paris/Brussels don't take too long but even so ....

Funny thing though: as far as I could tell only the screen was broken (so shouldn't be covered under the warranty) but they sent a completely new cybook (still have to check firmware version etc. ...) without a word of explanation of why I got a completely new one. The way it's supposed to work, they first ask you for an approval before they start reparing - they didn't do that in this case. Anyone else with that experience ?
Yep - they took mine, said they would be looking into a "problem" - then without warning a new one arrived by courier......
I never did get any feedback as to what the fault was - but a 'new' firmware issue followed, coincidently, a short while later.....
GeoffC is offline   Reply With Quote
Old 05-18-2009, 08:35 AM   #4
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,084
Karma: 1604164
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
You mean you didn't paid for the change at all ?

Mine was not replaced, just the screen.

I wonder if there isn't a bad series somewhow, and bookeen changes these when they show up at support, to avoid doing that later.
EowynCarter is offline   Reply With Quote
Old 05-18-2009, 08:38 AM   #5
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,938
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
well, apart from anything, it was still within the warranty period...
GeoffC is offline   Reply With Quote
Old 05-18-2009, 08:55 AM   #6
WDecraene
Zealot
WDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enough
 
WDecraene's Avatar
 
Posts: 113
Karma: 597
Join Date: Nov 2007
Location: Belgistan
Device: A FREE (!!!) replacement cybook gen 3
GeoffC, you didn't get a bill afterwards, by any chance ??
WDecraene is offline   Reply With Quote
Old 05-18-2009, 09:15 AM   #7
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,084
Karma: 1604164
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
Quote:
well, apart from anything, it was still within the warranty period...
So was mine.

Then, do you know what happends to your screen ? In my case , it was clearly brocken by a shock, not covered by warrenty.

So it would seams that bookeen estimated you weren't directly responsible, and it fit in the warrenty.
EowynCarter is offline   Reply With Quote
Old 05-18-2009, 09:30 AM   #8
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,938
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by WDecraene View Post
GeoffC, you didn't get a bill afterwards, by any chance ??

:lol: .... no ....
GeoffC is offline   Reply With Quote
Old 05-18-2009, 10:17 AM   #9
tompe
Grand Sorcerer
tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.
 
Posts: 7,109
Karma: 4315826
Join Date: Oct 2007
Location: Link÷png, Sweden
Device: Nexus 7, Nexus 5, iPad 2, Kindle PW
Quote:
Originally Posted by WDecraene View Post
Funny thing though: as far as I could tell only the screen was broken (so shouldn't be covered under the warranty) but they sent a completely new cybook (still have to check firmware version etc. ...) without a word of explanation of why I got a completely new one. The way it's supposed to work, they first ask you for an approval before they start reparing - they didn't do that in this case. Anyone else with that experience ?
That seems to be the standard procedure for a broken screen controller. I got a new Cybook with returning post when my controller broke. It would have been nice to get and email that they had sent a replacement so I could have been prepared to receive a package early in the morning.
tompe is offline   Reply With Quote
Old 05-18-2009, 10:18 AM   #10
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,938
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
bookeen have never indicated despatch - it's always been the courier who have done that .....
GeoffC is offline   Reply With Quote
Old 05-18-2009, 10:37 AM   #11
tompe
Grand Sorcerer
tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.
 
Posts: 7,109
Karma: 4315826
Join Date: Oct 2007
Location: Link÷png, Sweden
Device: Nexus 7, Nexus 5, iPad 2, Kindle PW
Quote:
Originally Posted by GeoffC View Post
bookeen have never indicated despatch - it's always been the courier who have done that .....
I think a support case is different. I wanted some email telling me if they managed to fix it or what they had done.
tompe is offline   Reply With Quote
Old 05-18-2009, 10:40 AM   #12
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,938
Karma: 16968764
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Quote:
Originally Posted by tompe View Post
I think a support case is different. I wanted some email telling me if they managed to fix it or what they had done.
My original Cy was sent back at their request to see if they could 'find' anything wrong with it - despite numerous requests they refused to feedback what faults they had found .... - they just sent a new one without warning - .....
GeoffC is offline   Reply With Quote
Old 05-18-2009, 11:18 AM   #13
WDecraene
Zealot
WDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enoughWDecraene will become famous soon enough
 
WDecraene's Avatar
 
Posts: 113
Karma: 597
Join Date: Nov 2007
Location: Belgistan
Device: A FREE (!!!) replacement cybook gen 3
Quote:
Originally Posted by tompe View Post
It would have been nice to get and email that they had sent a replacement so I could have been prepared to receive a package early in the morning.
On the other hand, THIS kind of surprise definitely beats a surprise style "hey, you completely screwed up your machine so you'll have to buy another one".
WDecraene is offline   Reply With Quote
Old 05-18-2009, 11:20 AM   #14
EowynCarter
Wizard
EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.EowynCarter ought to be getting tired of karma fortunes by now.
 
Posts: 4,084
Karma: 1604164
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
Quote:
Originally Posted by GeoffC View Post
My original Cy was sent back at their request to see if they could 'find' anything wrong with it - despite numerous requests they refused to feedback what faults they had found .... - they just sent a new one without warning - .....
That's weird. I wonder why i paid for replacement when some other didn't.

Quote:
Last Tuesday 12/05 I sent my broken Cybook to Bookeen using DHL. Today when I arrived at work, I already received the repared Cybook. That's less than one week folks !! Ok, shipments Paris/Brussels don't take too long but even so ....
that was faster than my france to france shipement. Post when on strike, and bookeen waited for my "go". I did recieve an email telling me my package was gone (oh, probably though the order system that was used for paiment)
EowynCarter is offline   Reply With Quote
Old 05-19-2009, 09:08 AM   #15
Godzil
a pthread?? where? where?
Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.Godzil can even cheer up an android equipped with a defective Genuine Personality Prototype.
 
Godzil's Avatar
 
Posts: 1,741
Karma: 30462
Join Date: Mar 2009
Location: Somewhere in EU
Device: Newton MessagePad 2100, and only this
Quote:
Originally Posted by EowynCarter View Post
That's weird. I wonder why i paid for replacement when some other didn't.
Broken screen is not covered by waranty, but if the electronics show to be failing it not the same case.

It seems that there is to some screen failure (but not broken screen) that are under the waranty (it seems that is what some people call "broken screen controller" even if I doubt this is really the case)
Godzil is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My PRS-505 Needs to be Replaced :( Boston Which one should I buy? 7 09-09-2010 03:20 AM
Save for Later replaced with Wish Lists RobbieClarken Amazon Kindle 0 12-08-2009 12:09 PM
replaced under warranty jayne80 Bookeen 11 10-30-2008 12:45 PM
Have you replaced all your pbooks/HBbooks? Puddytat purr Reading Recommendations 30 04-01-2008 03:23 PM
Replaced my 500 with the 505 boca Sony Reader 46 10-10-2007 07:52 PM


All times are GMT -4. The time now is 02:38 AM.


MobileRead.com is a privately owned, operated and funded community.