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Old 05-17-2009, 04:24 PM   #1
Dr. Drib
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Anyone else experiencing a "System Error" at Fictionwise

...like, right now. It wants my password/email, but they already have it. And yet, I can still see my items in my cart. I can't delete or buy them. Trying to buy them brings up the "System Error."

Anyone else?


Don
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Old 05-17-2009, 04:28 PM   #2
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Usually, I don't have to log in, but today it wants me to log in, to see my Bookshelf. Since you had a problem, I didn't bother. Maybe their server is messed up.
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Old 05-17-2009, 04:33 PM   #3
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Quote:
Originally Posted by susan_cassidy View Post
Usually, I don't have to log in, but today it wants me to log in, to see my Bookshelf. Since you had a problem, I didn't bother. Maybe their server is messed up.
I think so. I just tried to log in, and it said 'The login information you provided was incorrect'. Yeah, right. It was filled in automatically by Firefox

Looks like their authentication system has gone belly-up.
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Old 05-17-2009, 05:06 PM   #4
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Yes, same problem with my bookshelf.
But when I had this message, I clicked again on bookshelf's link, and then I was on the good page...
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Old 05-17-2009, 05:23 PM   #5
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Same here, been over an hour.

Can see bookshelf, but not download any books (wants me to re-login, which it won't accept). Also, you may be able to see your cart, but it won't accept any new entries (at least, mine won't).

I hope it is fixed today, I wanted to buy a couple of books (and was out of town with no access until today, so could not do this earlier in the week).

I emailed them, but expect no reply (probably ever, they way they have been going). Even if someone had a phone number, I suspect it would be ignored until tomorrow, when the sale is over.
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Old 05-17-2009, 05:25 PM   #6
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Same problem here - can't log in.

I'd guess that whatever server or process does the authentication has fallen over, and so it never says "yes, that's the right password".

Quote:
Originally Posted by Dr. Drib View Post
...like, right now. It wants my password/email, but they already have it. And yet, I can still see my items in my cart. I can't delete or buy them. Trying to buy them brings up the "System Error."

Anyone else?
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Old 05-17-2009, 07:09 PM   #7
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Quote:
Originally Posted by Idoine View Post
Yes, same problem with my bookshelf.
But when I had this message, I clicked again on bookshelf's link, and then I was on the good page...
Same thing here. For the people that can't login, this is what I did:

1. Click the authentication screen w/ your ID and password, get the error message.

2. Do it again.

3. Click on your cart, it showed my cart with the micropay, so I knew I was logged in.

4. Go to bookshelf. Everything was there and it all worked fine.

Hope that helps someone.
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Old 05-17-2009, 07:14 PM   #8
Dr. Drib
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Quote:
Originally Posted by Renaldo View Post
Same thing here. For the people that can't login, this is what I did:

1. Click the authentication screen w/ your ID and password, get the error message.

2. Do it again.

3. Click on your cart, it showed my cart with the micropay, so I knew I was logged in.

4. Go to bookshelf. Everything was there and it all worked fine.

Hope that helps someone.


I've been logged in. However, I can't delete or buy anything, even though my name is in the 'cart area' nice and big.


Don
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Old 05-17-2009, 07:35 PM   #9
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Quote:
Originally Posted by Dr. Drib View Post
I've been logged in. However, I can't delete or buy anything, even though my name is in the 'cart area' nice and big.
Yep, same here. Being logged in is not the problem.
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Old 05-17-2009, 07:53 PM   #10
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Me too - it said my login info was incorrect, but I was able to access my wish list OK. Haven't tried to buy anything today though
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Old 05-17-2009, 08:19 PM   #11
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Seems to be fixed now !
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Old 05-17-2009, 08:20 PM   #12
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I also got it briefly, seems all good now!!
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Old 05-17-2009, 08:22 PM   #13
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Quote:
Originally Posted by Dr. Drib View Post
I've been logged in. However, I can't delete or buy anything, even though my name is in the 'cart area' nice and big.


Don
You've got me then. It will let me place things in my cart and go through checkout to the point of putting in credit card info. I've got nothing to buy though, so I'm not going any farther.
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Old 05-17-2009, 11:02 PM   #14
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No, but I have had trouble at MobiPocket. It wouldn't accept my credit card, so I bought my books from FictionWise. They were cheaper there anyway!
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