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Old 03-29-2009, 02:27 PM   #1
dshafer
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Kindle 2 Screen Crash

Three-week-old Kindle 2 woke up this morning with the top half of the screen dead. Appears to be a hardware issue. After waiting on hold for more than 40 minutes for Amazon Kindle support, I sent them an email off their site.

This kind of stuff can happen, of course; the issue is going to be how long I'm without the device based on their support response.
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Old 03-29-2009, 02:36 PM   #2
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Quote:
Originally Posted by dshafer View Post
Three-week-old Kindle 2 woke up this morning with the top half of the screen dead. Appears to be a hardware issue. After waiting on hold for more than 40 minutes for Amazon Kindle support, I sent them an email off their site.

This kind of stuff can happen, of course; the issue is going to be how long I'm without the device based on their support response.
They usually send replacements overnight, so you shouldn't be without for long. Sorry this happened to you.
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Old 03-29-2009, 04:09 PM   #3
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Thats a ridiculously long hold time for Amazon, they should be ashamed
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Old 03-29-2009, 04:26 PM   #4
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40 min., wow. I've never had to hold more than 5 min.
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Old 04-03-2009, 02:31 AM   #5
dshafer
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Well, Amazon shipped me a new Kindle 2 overnight and it's working fine so far. All my archived content was downloaded to the new Kindle quite quickly. My subscriptions didn't roll over automagically but when I went to Amazon.com, I was able to ask that future deliveries be made to the new, working Kindle. I'm sure that'll work fine.

So, overall, not such a negative experience as it seemed it might become. Last two times I had to call, hold times on my call were under 5 minutes.
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Old 04-06-2009, 01:44 PM   #6
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Make sure you check the replacement for fading in direct sunlight!
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Old 04-13-2009, 07:43 PM   #7
dshafer
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Doesn't seem to fade in direct sunlight. Is that an issue a lot of folks are reporting?
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Old 04-13-2009, 11:26 PM   #8
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Yes, it's a very common problem.
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Old 04-25-2009, 09:41 PM   #9
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40 min hold time? I was on hold for about 15 seconds... Though I didnt call them. I clicked on a link called "Call me" and sure as hell. my phone rang and the someone came on the line
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Old 04-27-2009, 09:01 PM   #10
beernutz
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I had to send my Kindle back today which was disappointing but Friday when I called Amazon CS I was very pleasantly surprised. First it only took about 1 minute to get to someone who could help me, then after maybe 10 minutes of obligatory troubleshooting the CS rep agreed to 1 day ship me a replacement.
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Old 05-08-2009, 12:29 AM   #11
lken37
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Bad screen

Opened up my Kindle this evening and found a postage sized spot on the upper right of the screen that wouldn't go away. Called the help line and in less than a minute had a nice young fellow had me do a couple of tests and declared I had a defective unit. They are sending me a new one and instructions on how to return the bad one. Now that is the way to run a business.
Ken :-)
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