Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > iRex

Notices

Reply
 
Thread Tools Search this Thread
Old 05-03-2009, 03:14 PM   #1
KingDani
Zealot
KingDani began at the beginning.
 
KingDani's Avatar
 
Posts: 114
Karma: 10
Join Date: Jan 2008
Location: Philly, PA
Device: iRex DR1000s,Gigabyte U60 UMPC, SmartQ v7,EKEN M001
what is wrong with these keys

I know almost all of my threads are about complaining , but i have no idea what else to do , it's just venting , with the vain hope , that someone might notify iRex about the mess they left over.
These keys , as i realized are capacitive . my problem is , stroking the keys , sometimes ( most of the time to be precise) does not wake the device , but instead , make it in a very strange mode , having 2-3 lights on .
is this limited to my device , or is it a universal problem?
cheers
KingDani is offline   Reply With Quote
Old 05-03-2009, 03:18 PM   #2
myprecious
Zealot
myprecious began at the beginning.
 
myprecious's Avatar
 
Posts: 100
Karma: 28
Join Date: Mar 2009
Location: Nowy Targ, Poland
Device: DR1000S
I have no such problems with my device.
myprecious is offline   Reply With Quote
Old 05-03-2009, 04:39 PM   #3
PhishStyx
The me that I am
PhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheesePhishStyx can extract oil from cheese
 
PhishStyx's Avatar
 
Posts: 413
Karma: 1078
Join Date: Jan 2009
Location: In my house! Duh!
Device: Kindle 1 & DR 1000s
More than one light being on at a time is an error message. Each message has a specific meaning that iRex hasn't shared with the rest of us yet. You should DEFINITELY open a Trouble Ticket on the iRex site asking for help. Let them know very precisely what is happening, including which lights are on concurrently.

And let us know which lights are on and what your error message is.

Thanks!
PhishStyx is offline   Reply With Quote
Old 05-03-2009, 04:53 PM   #4
timezone
Addict
timezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheesetimezone can extract oil from cheese
 
timezone's Avatar
 
Posts: 244
Karma: 1232
Join Date: Jul 2008
Location: Boston, MA
Device: Windows Phone7, Kindle Fire
I believe I mentioned this in another post of yours. Maybe in this case it might apply. If you are charging the reader, one or two lights will stay on if during charging you also hit a button. It probably is an error code but I would not be concerned for two reasons. The problem goes away once you stop charging and reset or power cycle the reader. Second, if this is your problem, iRex is aware of the problem and hopefully the next upgrade will fix it. There are a number of issues surrounding the battery. Buttons staying lit and non-responsive and the battery does not always charge to 100%. My reader sometimes charges to 87% and other times it charges to 100%. There is also an issue with the battery indicator. At times it is not accurate.
timezone is offline   Reply With Quote
Old 05-04-2009, 01:02 PM   #5
KingDani
Zealot
KingDani began at the beginning.
 
KingDani's Avatar
 
Posts: 114
Karma: 10
Join Date: Jan 2008
Location: Philly, PA
Device: iRex DR1000s,Gigabyte U60 UMPC, SmartQ v7,EKEN M001
thanks for your response , as for the exact description of the problem :
when the famous and troublesome zZz sign appears , sometimes the three keys under the screen does not work , sometimes the center one works but arrow keys don't.
sometimes when i try to push the buttons fast , the arrow keys at the edges of screen , stay lit , and does not accept orders.and eventually , there are times that for no reason at all , a set of keys stop to function for a minute or two.

cheers
KingDani is offline   Reply With Quote
Old 05-05-2009, 03:54 AM   #6
KingDani
Zealot
KingDani began at the beginning.
 
KingDani's Avatar
 
Posts: 114
Karma: 10
Join Date: Jan 2008
Location: Philly, PA
Device: iRex DR1000s,Gigabyte U60 UMPC, SmartQ v7,EKEN M001
could someone explain to me , how should i open a ticket for irex? should i register my device? should i do it online? is the device needed physically?
thnx
KingDani is offline   Reply With Quote
Old 05-05-2009, 06:11 AM   #7
Groen
eReader
Groen began at the beginning.
 
Groen's Avatar
 
Posts: 55
Karma: 44
Join Date: Mar 2009
Location: The Netherlands
Device: iRex DR1000S
Open a ticket

You need to go to the iRex support site: http://support.irexnet.com/

Click "register" to create an account for the support site.

After registering and logging in, you can click "submit a ticket" to create a ticket.

Greetings,
Groen

Quote:
Originally Posted by KingDani View Post
could someone explain to me , how should i open a ticket for irex? should i register my device? should i do it online? is the device needed physically?
thnx
Groen is offline   Reply With Quote
Old 05-05-2009, 06:25 PM   #8
KingDani
Zealot
KingDani began at the beginning.
 
KingDani's Avatar
 
Posts: 114
Karma: 10
Join Date: Jan 2008
Location: Philly, PA
Device: iRex DR1000s,Gigabyte U60 UMPC, SmartQ v7,EKEN M001
very informative , thanks.
KingDani is offline   Reply With Quote
Old 05-07-2009, 12:42 AM   #9
KingDani
Zealot
KingDani began at the beginning.
 
KingDani's Avatar
 
Posts: 114
Karma: 10
Join Date: Jan 2008
Location: Philly, PA
Device: iRex DR1000s,Gigabyte U60 UMPC, SmartQ v7,EKEN M001
i have been contacted by iRex , after issuing a ticket , that my problem can be fixed at their place , so they need to pick it up , do any of you know how long will it take for them , to return it to me? i'm asking , because right now i am using it in Iran , and i will be in UK , where i originally bought it , in 2 weeks , and then return back in 2 weeks , so i would have a 2 week window .
can i ask for a refund?
KingDani is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
SSH keys with dropbear? enn Kindle Developer's Corner 2 10-07-2010 01:54 AM
SCI-FI: Daniel Keys Moran ekaser Reading Recommendations 2 09-11-2009 02:19 AM
iLiad Access the hardware keys thebohemian iRex Developer's Corner 9 07-05-2009 11:31 PM
Use keys in Mobipocket ddavtian iRex 0 10-14-2007 05:03 PM
PRS-500 XML Hack for Locking 0-9 Keys? Honza Sony Reader Dev Corner 12 08-10-2007 03:46 AM


All times are GMT -4. The time now is 11:15 PM.


MobileRead.com is a privately owned, operated and funded community.