Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > iRex

Notices

Reply
 
Thread Tools Search this Thread
Old 04-23-2009, 12:47 AM   #1
spongy
Member
spongy began at the beginning.
 
Posts: 11
Karma: 10
Join Date: Apr 2009
Device: iLiad 2nd Edition
Help with my iLiad 2nd edition order from iRex

I have ordered an iLiad 2nd Edition from iRex on April 16 after much researching and weighing the pros and cons. But I have made a mistake as I did not fully indicate my full address when I complete my order. I have been trying to contact iRex since but I did not receive any reply from them.

This is getting frustrating and after reading the thread about the manufacturing problem, now I know that they are shipping out only after 5 to 10 business days. But this was not indicated when I ordered mine. I checked with my credit card company and was told that the transaction has already been approved but it is still showing as pending verification.

Does anyone know how can I get in touch with them to give them a piece of my mind other than via email ?
spongy is offline   Reply With Quote
Old 04-23-2009, 12:55 AM   #2
drew00149
Connoisseur
drew00149 began at the beginning.
 
drew00149's Avatar
 
Posts: 52
Karma: 10
Join Date: Feb 2009
Location: Florida
Device: PRS-505, iRex iLiad, HTC Kaiser
I'm confused about what the problem is...

What mistake did you make in your address? If it's as simple as a wrong zip code or left off the numbers or something the delivery won't be able to be delivered initially but then USPS or UPS or whoever can research and correct the address and attempt a redelivery.

Edit: But yeah other than using their support center and submitting a ticket dunno. They might just be really terrible and getting back in due time. How long has it been?

Last edited by drew00149; 04-23-2009 at 01:02 AM.
drew00149 is offline   Reply With Quote
 
Advertisement
Old 04-23-2009, 02:40 AM   #3
spongy
Member
spongy began at the beginning.
 
Posts: 11
Karma: 10
Join Date: Apr 2009
Device: iLiad 2nd Edition
I live in a Apt so my address need to include Block and apt unit. I have input all these necessary information when I registered but due to the limited address spaces I have been given, I tried to be creative. So immediately after creating my account, I went on to order my iLiad. I saw the address before I confirmed my order, without apt unit, but thought it is ok since it is in my account. When I went back to check my account, the address is not captured in full.

Ok, that's all history. Now, I just to get my iLiad delivered to me as soon as possible since my credit card transaction has been approved. It has been 4 business days since I ordered on April 16 but they are just not responding to my mails.
spongy is offline   Reply With Quote
Old 04-23-2009, 03:12 AM   #4
drew00149
Connoisseur
drew00149 began at the beginning.
 
drew00149's Avatar
 
Posts: 52
Karma: 10
Join Date: Feb 2009
Location: Florida
Device: PRS-505, iRex iLiad, HTC Kaiser
Well if they send it out with the wrong address hopefully if you get a tracking number maybe you can contact the shipping company. Otherwise they should still be able to look up your address if you have any history there.

Anyway I hope you get it sorted out.
drew00149 is offline   Reply With Quote
Old 04-23-2009, 11:37 AM   #5
Shaggy
Wizard
Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.Shaggy ought to be getting tired of karma fortunes by now.
 
Shaggy's Avatar
 
Posts: 4,293
Karma: 529619
Join Date: May 2007
Device: iRex iLiad, DR800SG
The best way to contact them is via their support site and submitting a ticket, emails are less reliable.

http://support.irexnet.com/

I would submit a ticket, and in it give them your order number and the correct address. Even if it's shipped already, I think they can contact the shipping company and update the address.
Shaggy is offline   Reply With Quote
Old 04-23-2009, 10:04 PM   #6
rhari79
Addict
rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.rhari79 actually enjoys Vogon poetry.
 
rhari79's Avatar
 
Posts: 327
Karma: 56042
Join Date: Feb 2009
Location: Chennai
Device: want a 13.3 inch Tab/ebook reader
in my short experience with IRex, they werent express speed, but not unpleasant either. Needs a little patience thats all. So you should contact their customer support. There should also be a phone number listed in this forum and in irex's support site. You can maybe hazard a call..Good luck..
rhari79 is offline   Reply With Quote
Old 04-29-2009, 01:44 PM   #7
spongy
Member
spongy began at the beginning.
 
Posts: 11
Karma: 10
Join Date: Apr 2009
Device: iLiad 2nd Edition
Finally, received a reply from iRex yesterday. Though the mail said that I can't change the address now, I am relieved that my order is being processed. Now just waiting for them to send me the tracking number.

Thanks everyone for the help and advice.
spongy is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ended Wanted: iRex iLiad - 2nd edition or Book edition Vladinfar Flea Market 2 01-10-2009 01:29 PM
Ended iRex Iliad 2nd Edition npavkovic Flea Market 6 12-17-2008 09:51 PM
Ended iRex iLiad 2nd edition carandol Flea Market 1 11-10-2008 06:21 PM
Sell Irex Iliad 2nd Edition smp_iliad Flea Market 2 09-23-2008 11:40 AM
Ended Selling Irex Iliad 2nd Edition tofuninjah Flea Market 0 08-17-2008 04:35 PM


All times are GMT -4. The time now is 08:21 PM.


MobileRead.com is a privately owned, operated and funded community.