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Old 04-18-2009, 06:20 AM   #1
Jenny123
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Error Message - Help please....

My 505 reader had some issues recently and I resorted to a hard re-set. The reader now seems to be OK, but when I connect to the ebook Library via USB I get an error message whih reads;

Warning. Unabe to locate the file. This item has been moved, renamed or deleted.

Then Windows automatically opens up a Removable Disk E window, showing 3 folders; database, Digital Editions and tmp.

Does anyone know what I have to do to make the ebook library reognise my reader again?

Thanks

Jenny
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Old 04-18-2009, 01:15 PM   #2
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I'm not very technically minded, so not sure if this will help. The following information is copied from the Sony UK website.

http://support.sony-europe.com/dna/faq/faq.aspx?site='&m=PRS-505&f=PA_PRS

1.Verify that the Reader is turned on.
2.Verify that the Reader battery has an adequate charge.
3.Verify that the USB cable is properly and securely connected to the Reader and the computer.
The USB cable should be connected directly to the computer. Connecting the Reader using a USB hub or extension cable is not supported.
4.Verify that the Reader displays the USB connection indicator.
5.Disconnect the Reader from the computer, close the Reader software and restart the computer.
6.With the Reader disconnected from the computer, perfom a hard reset.
7.With the Reader connected to the computer, uninstall and reinstall the Sony Reader USB driver.
8.Install the Reader software on a different computer and connect the Reader.
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Old 04-18-2009, 02:05 PM   #3
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The reader is showing up as a removable disk, which is perfectly normal and proof that it works.
You should try reinstalling the Sony software, after deinstalling it totally.

David.
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Old 04-20-2009, 07:27 AM   #4
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Problems removing the Sony software

Thanks David & Curly.

I also think I need to re-install the Sony software in order to progress with this, however, I'm having some problems de-installing it properly.

I've removed the software via "Add or Remove Programs" on Windows. I've removed the program "e-book library by Sony", and restarted the PC.

I then reinstalled the e-library from the CD. However, when it's reinstalled I can see that it wasn't de-installed properly because the e-library still contains the e-books that were in the version that I de-installed!!!

And, when I connect the reader via USB I get the same error message as before; "Warning. Unabe to locate the file. This item has been moved, renamed or deleted."

Should I be removing any other programs? I can't see any other programs on the PC that relate to Sony software (or nothing that's jumping out at me at any rate).

Help me???

Thanks,

Jenny
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Old 04-20-2009, 07:52 AM   #5
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Try deinstalling it and removing the following folder
Code:
c:\Documents and Settings\USER\Local Settings\Application Data\Sony Corporation\eBook Library
(replace USER with the your windows user name)
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Old 04-20-2009, 08:43 AM   #6
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There is also some advice in this thread about uninstalling the ebook software.

http://www.mobileread.com/forums/showthread.php?t=16796
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Old 04-20-2009, 10:10 AM   #7
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Thanks again both.....I'm getting closer!!

I followed the instructions below and managed to de-install elibrary and reinstall it successfully. (There are now no books appearing in the library at all, which is good).

However, I'm still having the same problem when connecting the ereader, i.e. error message: "Warning. Unabe to locate the file. This item has been moved, renamed or deleted."

Why won't the software recognise my reader.....???

Can anyone help???

Thanks,

Jenny
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Old 04-20-2009, 10:15 AM   #8
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It seems that the problem comes from your reader, not the software on your PC...
If you don't care loosing the books contained on the device, and your bookmarks, I'd suggest you try and restart it (using the menu to shut it down and then the power switch to turn it on again), and if it does not work, to reformat it (again using the menu).
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Old 04-20-2009, 10:28 AM   #9
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Haha, I could kiss you!!!!

Everything is now working after formatting the reader.

Many many thanks to you both!!

Jenny

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Old 04-20-2009, 10:30 AM   #10
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Yah! Glad to hear it. Happy reading!
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Old 04-20-2009, 10:52 AM   #11
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Thumbs up

Quote:
Originally Posted by Jenny123 View Post
Haha, I could kiss you!!!!

Everything is now working after formatting the reader.

Many many thanks to you both!!

Jenny

Well, go ahead, I love being kissed

Seriously, happy that you solved your problem, and good reading !

David.
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