|06-29-2009, 09:23 AM||#1|
Join Date: Dec 2007
Location: London, UK
Device: Toshiba E740, Cassiopeia, iLiad, iPad, Kobo Touch, Kobo Aura HD
Mobile Phone (cellphone) contract (3 UK)
Just had a long discussion with the Banglore-based customer service agent at 3 UK. They sent me a phone last Thursday as an upgrade to my 6 year old contract with the assurance that I could return it within 14 working days and cancel the account. Now they are saying that since I changed date and time on this new phone, I 'personalized' it and they can not take it back and my contract can not be cancelled. I went 'whoa', some personalisation indeed! What a bunch of crooks. I told him that I would be discussing it on the internet and he wasn't fazed. What cheek! Well the message is loud is clear: avoid 3 like plague, don't go near them. They are not honest. I pull the battery out now and there will be no 'personalisation' left. But he wouldn't send me the returns envelope. Should I go to the Office of Fair Trade? They have literally forced this 18 month contract down my throat. I don't want it, I've gone to O2. Give me my PUK code and be done with it. Just because I changed the date and time on the new set, they would not send me the returns envelope with cancellation papers. What a bunch of idiots. Why do I have to share the planet with crooks like these, breathe the same air, drink same water?
|06-29-2009, 01:14 PM||#2|
Join Date: Apr 2009
Location: Bristol, UK
Device: Waiting for a kindle!
Have you tried going into a 3 store? I have always found the staff in their very helpful, although I avoid phoning them wherever possible!
|06-29-2009, 02:05 PM||#3|
Join Date: Feb 2008
Location: Ft Lauderdale
It got so bad with our last carrier that when the contract ran out, we cancelled and have been using a prepaid phone ever since. It is a bit more expensive per minute, but well worth the cost due to having no customer service relationship with them. No internet, no apps, no music - it does nothing except make very clear calls from anywhere, never loses service. It even gets service from my brother-in-law's house down in the darkest woods of west-central Ala where cell coverage is usually non-existant.
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