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Old 04-10-2009, 07:22 PM   #1
Dr. Drib
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I can log on to Sony Store, but I can't access the Store

This happened suddenly. Perhaps related to this problem (?) is when I updated my Windows Live Messenger - but I'm not certain.

I live in Peru, but I have a U.S. Credit card. As far as Sony is concerned, I'm visiting Peru and I brought my computer along with me. I haven't had any problems in buying books on my current U.S. credit card. I maintain a U.S. address.

As recommended, I changed the settings on Explorer, etc. That didn't work. The following was then suggested - that I should uninstall the Ebook Library, and then do this:

Please delete the following folders:

C:\Documents and Settings\All Users\Application Data\Kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma
C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation
C:\Program Files\Sony\eBook Library


Then I should reinstall the Library. Has anyone done this with success? Do I need to de-authorize my Reader first? Are there any particular problems? Did this SOLVE the problem for anyone?

I haven't changed internet providers, or anything like that. Any helpful suggestions?

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Old 04-11-2009, 05:48 AM   #2
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I'd suspect some sort of network proxy/firewall issue, as it seems prone to stopping working due to that sort of thing...
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Old 04-11-2009, 05:57 AM   #3
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I did recently perform a massive Windows Update on my Windows XP system and I can still access the Sony store via eBook Library no problem.
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Old 04-11-2009, 09:05 AM   #4
Dr. Drib
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I have two choices, I feel, before and until I am forced to do a complete uninstall:

1) I have an older backup of my current hard drive on another drive. If I can access the Sony Store with the backup, then the problem is definitely has something to do on my current drive.

2) I can delete ONLY those four folders and then copy/paste from my backup drive to the current drive.




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