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Old 04-09-2009, 08:54 AM   #1
mjh215
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Thumbs up Tell us your positive Amazon/Kindle experience!

While there certainly has been some questionable tactics by Amazon recently they have presented the world with a couple great devices, an arguably first in the means of accessibility in their Whispernet/storefront and bringing eBooks and devices to the mainstream. Let's hope that the future will show these faults as a mere hiccup in their progress and use this thread to focus on the good things that MobileRead users have enjoyed with their Kindles and purchases.

Even for non-Amazonian customers the impact is hard to ignore. Love it or hate it, Amazon has managed (at least in the US) to finally get the word eBook into the public's lexicon.

So please share your stories!

(Posted to 'news and commentary' because I'm not limiting this to Kindle owners, but it still is ebook related)

-MJ
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Old 04-09-2009, 12:13 PM   #2
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Well, they replaced my Kindle without any issues. As weird as this sounds the letter "e" was bad on my first one. The upper part of the bowl of the letter was faded as compared to the rest of the letter, in every instance of the letter. It wasn't extremely noticeable but gave the page a poorer appearence. The customer support person basically sent me a second Kindle just to see if it would be different. As it turns out I did keep the second one and returned the first. Great customer support vis-a-vis exchanges.
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Old 04-09-2009, 01:11 PM   #3
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I bought a used Kindle 1 a little over a month ago and I love it.

Convenience is a huge factor with me as I'm busy as hell, so I love the Whispernet. Quick and easy to get books, samples etc. on it. Just skim the web site, send stuff that interests me and it's on the kindle a few seconds after I turn it on the next time.

I have zero complaints. I'm not a big fan of DRM, but I don't mind so much for books (comopared to say music, video games etc.) as I pretty much never re-read a book so it's more or less a rental anyway--and it doesn't clutter up the house with a book I'll never touch again or the hassle of going to the library.
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Old 04-09-2009, 07:50 PM   #4
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I've generally had very positive experiences with them. No real standouts because I've rarely had to contact CS. They ship stuff out quickly and the few times I've had to return stuff, it's been very easy. I do almost all my Christmas and birthday shopping through them since most of my nephews live far away. I'm a Prime member and I really get my money's worth out of it. I've never had them make a mistake on an order. I've been shopping with them regularly pretty much since they started. Because of the confidence I had built up in them over the years, I took a chance and got the Kindle when it first came out. I've since gotten Kindles for my husband and my sister. I still think it's the most suitable device for me on the market and you can't beat the convenience, selection and prices in the Kindle store.

I'm not thrilled with every decision they've made but you can say that about a lot of companies. I can also see why they made the choices they've made from a business perspective. I have no plans to stop shopping with them at this point.
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Old 04-09-2009, 07:57 PM   #5
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I love it. Second best device I've ever owned (after iPhone). I use it all the time. Use it for class, use it for life. Send pdf articles to it, get books for cheap and not taking space up in the house...

Nothing not to like except the DRM.
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Old 04-10-2009, 05:38 PM   #6
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Didn't think to mention general Amazon experience.

I've been a regular customer for years, even have the Amazon visa I use (and pay off in full each month) to earn GCs. I've never had any problems, other than occasionally stuff shipping very slowly when in stock with free shipping (sometimes ships in a day or two, sometimes sits for 2 weeks)--but hard to complain when it's free.

Their prices are generally good (and they have good sales/gold box specials), and customer service has been great anytime I had questions etc. Never had to do any returns. Nothing has arrive damaged, and I don't buy stuff online unless I'm sure I want to keep it.
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Old 04-10-2009, 08:00 PM   #7
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Quote:
Originally Posted by dmaul1114 View Post
Didn't think to mention general Amazon experience.
Sorry about that, I don't think I was quite so obvious that I was aiming at general Amazon stories as well as Kindle-centric. The point is just to give Amazon credit where credit is due, even with some of the ruffled feathers lately.

-MJ
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Old 04-10-2009, 08:55 PM   #8
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Amazon delivered a grill to a moutain location 2 hours outside Boisie. This was before Amazon Prime. They delivered it for free (super saver). Every time I have ordered something, it has come before I expected it. Except for the first Christmas I used them
(2003?) when everything came the day after Christmas. Well, my daughter was little, and so that didn't work, and they took back about 20 coloring books, with no problem. Now, I just make sure to order in time for Christmas (November 1 is my goal). Their Harry Potter deal was VERY well done.
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Old 04-10-2009, 09:54 PM   #9
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Every company has their uptimes and their downtimes. I guess its Amazon's downtime with some of their recent dodgy decisions.
It looks like its Sony's uptime after their downtimes of the last few years. Anyone remember their disasterous rootkit fiasco where they tried to prevent CD copying on people's computer and it ending up costing them millions of dollars in compensation and CD replacements
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Old 04-11-2009, 10:57 AM   #10
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I have generally been quite happy with Amazon. I often use their website, with its customer reviews, as part of my research on various products to decide whether I want to buy something and if so, what kind. I routinely do my Christmas shopping there. I've never had them send me, or any of my gift recepients, the wrong thing, or fail to send what I ordered, except in one case where it went out of stock permanently. They don't charge me until they ship, so even that case was not a problem, aside from the disappointment.

When I have had to consult them about my Kindle(s) they have gotten back to me promptly, and the customer service people have done their level best to help me with the issues.
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Old 04-12-2009, 11:12 AM   #11
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For physical goods I have no complaints, generally fast service and no damage. I really like being able to pre-order and have the item show up when released. All CS contacts have been at least polite if not always helpful.
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Old 04-13-2009, 02:53 AM   #12
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My positive Kindle experience is that my neighbor has one and I was able to see it first hand and know I did not like the thing because the screen is not to my liking. It let me know not to buy any ereading device until at least the end of this year when there are far more devices out there. Saved me $400 at the time. She has her Kindle and I have my PDA's and we are both happy.
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