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Old 03-22-2009, 08:48 AM   #1
klrodrigues
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Unhappy Help with lost files, please

Hi, Newbie here I just got my K2 yesterday after Lurking on your forum for a few weeks. Last night Hubby went to the Kindle store to purchase a book when he went back to the home screen everything was gone. He said he didn't push any buttons. Is this common? Do you know what may have happened?
I lost my User guide, books & my dictionary. I went to amazon to resend the book & userguide but how do I get my dictionary back? I have contacted Support but haven't heard anything back. thanks!

Update: I read a few post here & decided to reboot... didn't work so I reset to Factory setting & once I entered my info got it all back

But if anyone knows what may have caused this.. please let me know

Last edited by klrodrigues; 03-22-2009 at 09:35 AM. Reason: update
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Old 03-22-2009, 03:17 PM   #2
TallMomof2
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Glad you fixed it, I have no idea what happened probably a hiccup and hopefully it won't happen again.
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Old 03-22-2009, 07:12 PM   #3
sirbruce
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My guess is he moved the cursor up to the top, then moved left to show only Personal Docs or Subscriptions rather than All My Items.
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