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Old 03-10-2009, 08:42 PM   #1
teaberry
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Dead pixel or need more charging?

I recently bought a used PRS-505 on Amazon Marketplace and when I turned it on, it has a vertical line of light pixels from top to bottom in the center of the screen. It looks like a line of dead pixels. I tried a few books and it's still there. I notice the batter shows only 2 bars (about 50%?). I emailed the seller and he stated that I needed to charge it more and it should go away. After googling and searched this forum, I didn't see anything about a "dead pixel" look-alike line when low on charge.

I will find out in a few hours when charge is complete (red light is off). I doubt it will make any change. Should I try the reset hole in the back? Any other suggestions? He seems to be responsive to communication so if I can try things to make it disappear I am open. If not, I can always proceed with claim process with Amazon and/or Amex card. Thanks for any inputs and suggestions
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Old 03-10-2009, 08:44 PM   #2
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Seems damaged and in need of repair. My 505 has gotten much lower charge than that but I've never gotten lines or "dead pixels" I'd try a reset first and see what happens

Last edited by Ervserver; 03-10-2009 at 08:47 PM.
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Old 03-11-2009, 12:00 AM   #3
Bren423
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Does it look like a white vertical line that you will see every time you turn the page or when the background is dark like in the book cover? I had a single white line appear right at the center from top to bottom. Then days later another line appeared. After that, I can only see the upper part of the display. If it is, that is a display problem and your unit might have been dropped before. I too dropped mine though the line started appearing only about two months later.
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Old 03-11-2009, 08:07 AM   #4
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Vertical or horizontal lines appearing on the screen are a pretty sure sign of a faulty screen controller. This should be fixable under warranty.
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Old 03-11-2009, 10:52 AM   #5
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Vertical or horizontal lines appearing on the screen are a pretty sure sign of a faulty screen controller. This should be fixable under warranty.
Well, except he bought it used. I would suggest contacting Amazon about a refund. This seller gave you broken merchandise.
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Old 03-11-2009, 01:14 PM   #6
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Well, except he bought it used. I would suggest contacting Amazon about a refund. This seller gave you broken merchandise.
Yes, I know - I meant that he could advise the original seller to have it fixed under warranty, and then perhaps re-buy it.
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Old 03-12-2009, 12:59 AM   #7
drew00149
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Well, except he bought it used. I would suggest contacting Amazon about a refund. This seller gave you broken merchandise.
I wouldn't run first to Amazon. Contact the seller and tell him the product is defective and not in the condition described. Tell him you want to ship it back for a refund. I've had nothing but good experiences with amazon marketplace concerning sellers honoring their products.

If the seller says "no honestly just keep charging it until it works", then you contact amazon.
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Old 03-13-2009, 01:20 AM   #8
teaberry
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Thank you all for your help. I did contact the seller and I got refunded. Just shipped it back to him and told him he probably could get it fixed if he still has a receipt somewhere.

As for me, I think i'm going to buy a new one ( i understand new ones come with 2 yr warranty). The good thing is that I got to try it out for a day or two and I think instead of silver, I would prefer the blue or red as it may make the screen look even "brighter".
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