Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Sony Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 02-21-2009, 10:58 AM   #1
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
Firmware update failed - unit Dead

My wife connected her reader to load some new books and was asked to to a frimware update, whcih she iniated. I think the unit was NOT plugged in (our mistake). It got through the download and rebooted......

It is now stuck on "Reader Starting up ......."

I tried everything I could find here but no luck. I have usb connectivity and it shows an E drive but rerunning update starts and sayd "connect reader" and can't find it.

I beleive old FW was wiped from flash and new was never written so it is a blank slate.

Best part is Sony wants $251 plus tax to exchange it (no other option).
That is not happening!!!!

I read about a process using an SD card to load FW and any direction is appreciated, hate to throw it away, wife loves it.

Tony
tonyj1 is offline   Reply With Quote
Old 02-21-2009, 11:14 AM   #2
pilotbob
Grand Sorcerer
pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.
 
pilotbob's Avatar
 
Posts: 19,419
Karma: 9605542
Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Are you sure it is fully charged?

Have you followed the troubleshooting steps on our Wiki?

http://wiki.mobileread.com/wiki/PRS505

BOb
pilotbob is offline   Reply With Quote
 
Enthusiast
Old 02-21-2009, 11:39 AM   #3
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
pilotbob,

It is fully charged and connected to AC supply.

When I push the reset and slide the power switch unit does reset (screen blanks, etc.) I put USB cable in and I get the beep on the PC and PC shows an E: drive for reader.

Start Sony Updater and I check the license accept block .

It prompts me to connect a reader (it can't see it) and times out.

Tony
tonyj1 is offline   Reply With Quote
Old 02-21-2009, 11:40 AM   #4
gwynevans
Wizard
gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.
 
gwynevans's Avatar
 
Posts: 1,344
Karma: 1065246
Join Date: Nov 2007
Location: UK
Device: Sony 505 (retired), iPad2, iPhone 3GS & Nexus 7 3G
Anything on the E drive? I think some people have had success by deleting and/or formatting it. You're trying with the standalone updater? Tried other PCs? It worked for me on a 2nd laptop when the updater didn't work on my main laptop or maybe it was exactly when I plugged it in...

It might take a bit of trying things, but I'm sure it's not a throw-away!
gwynevans is offline   Reply With Quote
Old 02-21-2009, 11:41 AM   #5
pilotbob
Grand Sorcerer
pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.pilotbob ought to be getting tired of karma fortunes by now.
 
pilotbob's Avatar
 
Posts: 19,419
Karma: 9605542
Join Date: Jan 2007
Location: Tampa, FL USA
Device: Kindle Touch
Quote:
Originally Posted by tonyj1 View Post
When I push the reset and slide the power switch unit does reset (screen blanks, etc.)
Are you waiting for it to start up at this point?

BOb
pilotbob is offline   Reply With Quote
Old 02-21-2009, 12:24 PM   #6
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
One fille on the E drive called Protected !! at 0KB. Tried copying files, formatting, etc. Gives CRC error. It is the PRS-505 updater from sony.com
Yes it retruns to the "Reader Starting up....."
Already on second PC

Thanks for the help

Tony
tonyj1 is offline   Reply With Quote
Old 02-21-2009, 03:01 PM   #7
gwynevans
Wizard
gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.
 
gwynevans's Avatar
 
Posts: 1,344
Karma: 1065246
Join Date: Nov 2007
Location: UK
Device: Sony 505 (retired), iPad2, iPhone 3GS & Nexus 7 3G
OK, maybe download the PRSCustomizer, prepare an SD card & see if it does anything when that's inserted or when restarted with it in?
If it does, one of the options is to prepare for reflashing, which might reset it enough for the Sony flasher to work?
gwynevans is offline   Reply With Quote
Old 02-21-2009, 03:40 PM   #8
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
I downloaded the software and loaded onto a clean SD Card.
Still get the Reader Starting Up.....I never see the "Run Script" or any other prompt.
Tried inserting card pre boot, post boot,, during boot, etc.
Some critical piece was destroyed during the update process that I just can't seem to recover.

Thanks for trying
Tony
tonyj1 is offline   Reply With Quote
Old 02-22-2009, 08:42 AM   #9
SueK
Learner
SueK began at the beginning.
 
Posts: 13
Karma: 10
Join Date: Feb 2009
Location: Western Australia
Device: prs505
Firmware Update Failed-Unit Dead

Hi Tony,

I go to the same stage as you with the Protected!! file showing on the drive when I connected the device and had been conversing with Bob and others on MR and nothing was working. They all said hang in as someone will help. They were right.

I read an earlier Post (shown below) which had a solution if you were using the XP operating system. My laptop is Vista and I can't locate the Documents and settings folder. I have a desktop with XP but the file referred to in the Post is PRS.dat and the one that is dumped to the WSE0 directory is a video file which didn't seem to be much chop.

I read Bob's reply to you saying that he had tried another PC at one stage and got the unit to respond, so I went back for another go.

I followed the instructions below and opened the PRS file in Notepad and it worked. I have reloaded the firmware and it is almost operating fully. At the moment I can't open the eBook Library with the PRS connected but by itself is fully functional on first pass. Will have another look tomorrow night but i'm sure I will solve the issues I still have.

The post I referrred to is:=

Unbricking Instructions
-- Originally posted here by diabloNL
• Download the original PRS505 Updater from Sony at http://esupport.sony.com/US/perl/swu-list.pl?mdl=PRS505
• Execute this PRS500 updater and click "ok" to proceed. The installer will unpack the installation files.
• Go to the following location on your disk: C:\Documents and Settings\[YOURUSERNAME]\Local Settings\Temp\
and copy the folder WZSE0.TMP and paste it on your desktop
• Now you can close the PRS500 updater.
• Go to \WZSE0.TMP\eBookUpdater\assets\updaterAssets\ on your desktop and open the file PRSVersion.dat with notepad.
• Change 110018040 into 110018041 and save it.
• Connect your Reader to the USB and press the reset button on the back. Don't forget to switch it back on. Wait until the Reader goes in to USB mode (wait for the USB connector icon on the Reader's screen). (Mine didn't do this as the firmware had been removed)
• Now execute PRS-500 Updater.exe in \WZSE0.TMP\ on your desktop
• Follow the steps of the updater and it should upgrade your Reader and unbrick it.


Thanks to Bob, Desert Grandma and others.

Regards

SueK
SueK is offline   Reply With Quote
Old 02-22-2009, 11:14 AM   #10
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
Thank you SueK but no luck. I still get "Reader Starting Up...." and the software on the PC says "Connect PRS-505 Now".
I think the unit has to go back to Sony or in the trash at this point. Seems sad that an upgrade gone bad renders the unit useless. Too bad, my wife really liked it, wish she'd plugged it in during the upgrade.

Tony
tonyj1 is offline   Reply With Quote
Old 02-22-2009, 12:04 PM   #11
astra
The Introvert
astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.astra ought to be getting tired of karma fortunes by now.
 
astra's Avatar
 
Posts: 8,308
Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
Quote:
Originally Posted by tonyj1 View Post
Thank you SueK but no luck. I still get "Reader Starting Up...." and the software on the PC says "Connect PRS-505 Now".
I think the unit has to go back to Sony or in the trash at this point. Seems sad that an upgrade gone bad renders the unit useless. Too bad, my wife really liked it, wish she'd plugged it in during the upgrade.

Tony
I am not sure the reader should be plugged in to the computer and power adapter at the same time. Most likely it should only one of the options at any given time not both.
astra is offline   Reply With Quote
Old 02-23-2009, 04:52 AM   #12
gwynevans
Wizard
gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.gwynevans ought to be getting tired of karma fortunes by now.
 
gwynevans's Avatar
 
Posts: 1,344
Karma: 1065246
Join Date: Nov 2007
Location: UK
Device: Sony 505 (retired), iPad2, iPhone 3GS & Nexus 7 3G
Not sure what will help exactly, but others have had the same issue & sometimes had it become flashable - See this thread and this one.

Is it *fully* charged? (Do you have access to a PSP-compatible (barrel-type) charger in case it's not charging via USB?) Check for the Red LED when charging. Are you using the original USB cable - maybe try a different one?

Don't trash it though - it'll have some value - steps beyond the 'keep trying' become trickier, e.g. disassemble it but still, it's not as if it's got a broken screen, so as a final solution, there's the ForSale forum here or eBay.

Where are you located, as that seems a steep price from Sony if in the US?

Last edited by gwynevans; 02-23-2009 at 04:59 AM.
gwynevans is offline   Reply With Quote
Old 02-23-2009, 01:07 PM   #13
jayakumar
Member
jayakumar has a complete set of Star Wars action figures.jayakumar has a complete set of Star Wars action figures.jayakumar has a complete set of Star Wars action figures.
 
Posts: 13
Karma: 299
Join Date: Nov 2007
Device: E-Ink
Quote:
Originally Posted by tonyj1 View Post
Thank you SueK but no luck. I still get "Reader Starting Up...." and the software on the PC says "Connect PRS-505 Now".
I think the unit has to go back to Sony or in the trash at this point. Seems sad that an upgrade gone bad renders the unit useless. Too bad, my wife really liked it, wish she'd plugged it in during the upgrade.

Tony
Hi Tony,

Please don't trash it. There are several of us who are working on reverse engineering the PRS-505 (I've been contributing linux drivers to the community for the various e-ink controllers such as metronomefb, broadsheetfb). If you end up deciding this unit useless to you, it may still be useful to folks like me who could use it for parts or possibly even restore it if we're lucky, in which case we can document how to do it for the next chap who encounters this issue.

Thanks,
jaya
jayakumar is offline   Reply With Quote
Old 02-23-2009, 07:49 PM   #14
tonyj1
Junior Member
tonyj1 began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Feb 2009
Device: PRS-505
I have a sony charger and yes it was charged for extended periods as other have suggested. I may take it apart and see what happens. I am an EE and work on this sort of stuff.

It belongs to my wife so it is her call. I wish Sony had a better attitude, 251 bucks to look at it is most unreasonable. Not only do they loose a customer (no more Sony anything for us) they also loose the future revenue on book sales.

Thanks again
Tony
tonyj1 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PRS-505 Another Failed Firmware update PRS-505 himitsu Sony Reader 8 03-21-2010 10:32 AM
My Smart Q7 unit completely dead profnachos Alternative Devices 7 06-29-2009 08:44 PM
Failed 0.4.84 update AprilHare Calibre 3 09-19-2008 11:20 PM
Unit won't start after Firmware update SciFiReader Sony Reader 3 02-14-2007 09:21 AM
iLiad How I failed to catch the update process arivero iRex Developer's Corner 10 08-09-2006 05:05 AM


All times are GMT -4. The time now is 06:17 AM.


MobileRead.com is a privately owned, operated and funded community.