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Old 02-09-2009, 03:33 PM   #1
whatmeworry
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Sony Reader screen problem - only half displayed and repeating

Sorry for the vague title but I can't think how to describe this issue. I've just received my PRS 505 through the post from Play.com and the screen appears to be broken. The right half is displayed correctly (albeit a bit blurry) whilst the left half just repeats (unblurrily) what is on the right side (see pic).



I've tried fully charging it (using a PSP wall charger), done a soft reset and tried changing the page a number of times (the page refreshes ok but with the same problem).
I haven't tried a hard reset as I'm reluctant to do this in case Play won't then accept it back. Any thoughts? Will a hard reset fix it or should I just return it?
Any help would be greatly appreciated.

Thanks.
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Old 02-09-2009, 03:35 PM   #2
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That looks like screen controller problem. You are probably going to need to exchange it for a replacement.

Sorry,
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Old 02-09-2009, 03:36 PM   #3
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Oh, that pic is terrifying! I hope some of our gurus can help you.

And Welcome, despite the circumstances.
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Old 02-09-2009, 03:41 PM   #4
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That is the weirdest thing I've ever seen! I would get it exchanged, for sure.
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Old 02-09-2009, 03:44 PM   #5
whatmeworry
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Thanks guys. So frustrating that I don't even get to play with it.

Still, on the positive side I might not have signed up here if it hadn't been broken. I'll be sure to come back once I get the replacement.

Thanks again for the help and warm welcome.
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Old 02-09-2009, 03:49 PM   #6
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Quote:
Originally Posted by whatmeworry View Post
Thanks guys. So frustrating that I don't even get to play with it.

Still, on the positive side I might not have signed up here if it hadn't been broken. I'll be sure to come back once I get the replacement.

Thanks again for the help and warm welcome.
I'd be frustrated too! I hope you get a nice new working one and you come back and hang out
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Old 05-14-2009, 02:10 PM   #7
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Quote:
Originally Posted by whatmeworry View Post
Sorry for the vague title but I can't think how to describe this issue. I've just received my PRS 505 through the post from Play.com and the screen appears to be broken. The right half is displayed correctly (albeit a bit blurry) whilst the left half just repeats (unblurrily) what is on the right side (see pic).

Scary! I ordered my PRS-505 from Play last weekend and it arrived today. Sad to say I'm having to return it as my reader has EXACTLY the same problem as you scribe and have photographed above. I'm opting for a refund as I suspect, given your description, that Play may have a problem batch.

I've ordered one for collection tomorrow from one of the majors on the high street, just something of a price premium over and above Play. Still, I'm really rather looking forward to loading one or two Stephen King novels on it. I'm sure I've developed muscles in my hand where none should exists trying to hold 'It" in one hand whlist reading over the past few days.
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Old 03-01-2010, 07:26 PM   #8
shinytriceratops
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Has any one heard anything else about this problem? I've had this Sony reader for about a year now, and the error recently occurred. I have done nothing to the device (albeit reading it a lot) and I'm sure my warranty is void by now.. Is there anything I might be able to do?
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Old 03-02-2010, 03:54 AM   #9
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I'd try Sony directly (which trying to check the purchase date) nevertheless, as it's not the usual type of display issue.
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Old 03-02-2010, 05:02 AM   #10
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Sounds DOA to me -- I'd send it back.

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Old 03-03-2010, 06:52 AM   #11
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The original ones were DOA, agreed, but the latest post was from someone who's Reader developed this fault after "about a year"!
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Old 03-30-2010, 07:24 PM   #12
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i've got the same problem! i've had my reader for over a year now (so the warranty has obviously expired..) it was working normally yesterday, until i tried to switch it on, but it didn't. I left it to charge overnight by the wall charger. the next day i turned it on and it seems that the screen has shifted to the left, so i only see half!
i did soft reset, then hard reset - nothing helped.
so i wonder what should i do now...
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Old 04-01-2010, 03:24 AM   #13
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I'm not sure if this one works, but re-flashing the firmware probably helps. Check out the Sony reader dev corner. There's plenty of information about flashing the reader. And if the warranty is up anyways it's still worth a try.
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