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Old 12-12-2008, 04:19 AM   #1
cen
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Contacting Bookeen

Has anyone figured out a way to get a quick response from Bookeen.

I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails.

Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris

At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim.

Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone.
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Old 12-13-2008, 02:31 AM   #2
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good luck cen
maybe they are watching this forum
and do something like
...........send a new cybook for you
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Old 12-14-2008, 11:40 AM   #3
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Quote:
Originally Posted by cen View Post
Has anyone figured out a way to get a quick response from Bookeen.

I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails.

Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris

At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim.

Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone.
Found this from another thread (though with no guarantees)


Quote:
Originally Posted by knightmail View Post
Hi All
After much trying with e-mail i finally found bookeen's phone number on the delivery invoice

it is 0033 1 45654256

and a 'real' voice (who speaks/understands english was very helpful)

p
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Old 12-14-2008, 12:01 PM   #4
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Could it be another of their French holidays that is causing them not to be available to answer email?
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Old 12-15-2008, 04:45 AM   #5
cen
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Originally Posted by GeoffC View Post
Found this from another thread (though with no guarantees)
Success, thank you so much for finding that (my search-fu failed me). They had seen my emails but were not able to reply as they had too many emails to deal with! Either way they did indeed get the Cybook from the courier so all is good in the world and I don't have to sit here any more worrying whether it was lost or not.
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Old 12-15-2008, 06:19 AM   #6
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Originally Posted by JSWolf View Post
Could it be another of their French holidays that is causing them not to be available to answer email?
Not yet.
We only have the 25th as a bank holiday.
However, it may be that they are pretty busy with the orders to send, as the Cybook is out of stock.
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Old 01-23-2009, 02:26 PM   #7
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Quote:
Hi All
After much trying with e-mail i finally found bookeen's phone number on the delivery invoice

it is 0033 1 45654256

and a 'real' voice (who speaks/understands english was very helpful)
Well, that was a life saver ! (esspecially when your're french and thus, are fluent with french

My screen broke. I don't even know when or how. i can tell it's been hit by something, but...

i wanna ** cries **

and, given what happend, be very very carefull with your ebook, screens are very fragile.
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Old 02-04-2009, 02:27 PM   #8
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Yeah, reader's back.
And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening.
Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail.
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Old 02-04-2009, 04:22 PM   #9
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Good to hear!

Quote:
Originally Posted by EowynCarter View Post
Yeah, reader's back.
And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening.
Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail.
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