|11-20-2008, 12:00 PM||#1|
Join Date: Dec 2007
Device: iPad (my PRS-505 died)
They fixed it! No charge!
I posted about a month ago that the screen on my 505 was broken. It had not been dropped, bent, mishandled, etc. We called Sony service and they told us that it was definitely NOT a warranty repair. I was so sad.
We sent it in to them anyway with a note explaining that we hoped it could be fixed under the warranty. We didn't hear anything from them for a couple of weeks.
Well, it just came to the door via courier and it is fixed! They didn't charge us. I am just over the moon thrilled.
|11-20-2008, 12:33 PM||#2|
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Sony Reader PRS-650, iPad, nook STR
That is awesome news. It's nice to know that sometimes a big company can come through when needed most.
|11-20-2008, 02:11 PM||#3|
Join Date: Nov 2007
Location: Northern Virginia, USA
Device: Sony PRS-505, iPhone 5, Sony T1, iPad 3
That is cool!
I had an MEdge Leisure cover that worked fine till, after I'd had it a couple of months, the zipper jammed. So I sent MEdge a note asking how much it would cost to repair and, instead of answering, they sent me a new one at no charge!
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