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Old 11-20-2008, 11:00 AM   #1
MomAndrea
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They fixed it! No charge!

I posted about a month ago that the screen on my 505 was broken. It had not been dropped, bent, mishandled, etc. We called Sony service and they told us that it was definitely NOT a warranty repair. I was so sad.

We sent it in to them anyway with a note explaining that we hoped it could be fixed under the warranty. We didn't hear anything from them for a couple of weeks.

Well, it just came to the door via courier and it is fixed! They didn't charge us. I am just over the moon thrilled.
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Old 11-20-2008, 11:33 AM   #2
JSWolf
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That is awesome news. It's nice to know that sometimes a big company can come through when needed most.
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Old 11-20-2008, 01:11 PM   #3
MickeyC
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That is cool!

I had an MEdge Leisure cover that worked fine till, after I'd had it a couple of months, the zipper jammed. So I sent MEdge a note asking how much it would cost to repair and, instead of answering, they sent me a new one at no charge!
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