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Old 11-22-2008, 06:48 AM   #1
Dylrob
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Exclamation The Great Vista Driver Conundrum

Initially I posted this in a forum I assumed would be more appropriate, but thus far haven't managed to get any answers there. Then I thought "Hey, there are some tech savvy folks hanging around MobileRead. Maybe one of them could help me out!" (well my thoughts aren't actually structure that well, but you get the idea). So here it goes:

Quote:
Okay, so I've been using my Intuos 3 tablet in Vista(32-bit) for several months. It worked fine for the most part, except for a bug that prevented it from coming back on when waking the computer from sleep mode. The latter flaw finally drove me to install the latest Vista drivers. Big mistake! I was presented with this error afterward [see first attachment].

So I follow up by taking Wacom's recommendations: Uninstall the driver, restart, disable Defender and my Antivirus, and then reinstall the new drivers. Still I get the same exact error. I tried again, this time running it in administrator mode. Nothing. Finally I tried the an older driver, using the same process. But still no go.

Note that it still works fine in Windows itself. It's just that the minute I switch to any art program, the cursor stops moving.

So is there anything else I can try to fix this, short of reinstalling the operating system (again)?

--------

Maybe this will help: [see second attachment]

As you can see, at first glance everything seems to be installed. To the right however there are properties for the three unknown devices, which are all Wacom related.
Well that's all. Oh actually one more thing I forget to note there, which was kinda odd, is that Vista actually popped up the usual message telling me the device was detected and asking to install, in the middle of installing the driver software. And it does this regardless of whether the tablet is actually plugged in.

Any advice would be greatly appreciated.
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Old 11-22-2008, 07:15 AM   #2
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Downgrade to XP, if you can.

BTW, if you have Vista Business or higher, downgrading is free. You simply have to request the CDs from your manufacturer or Microsoft.
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Old 11-22-2008, 07:39 AM   #3
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Since your cursor stops moving, have you tried re-installing or updating your mouse drivers (USB Human Interface Device)? I see a device pop-up for your keyboard as well.
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Old 11-22-2008, 08:10 AM   #4
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Quote:
Originally Posted by Nate the great View Post
Downgrade to XP, if you can.

BTW, if you have Vista Business or higher, downgrading is free. You simply have to request the CDs from your manufacturer or Microsoft.
Unfortunately it's only Home edition, so there's no free downgrade for me. And I really can't afford a new copy of XP at the moment.

Quote:
Originally Posted by daffy4u View Post
Since your cursor stops moving, have you tried re-installing or updating your mouse drivers (USB Human Interface Device)? I see a device pop-up for your keyboard as well.
My mouse drivers are just the generic plug and play stuff. And actually the cursor works fine in every program while it's being controlled by the mouse. It only acts up with my tablet, and only when Photoshop or the like are in the foreground. I'm assuming that this is because separate drivers are needed for pressure sensitivity/etc.

Last edited by Dylrob; 11-22-2008 at 08:14 AM.
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Old 11-22-2008, 08:36 AM   #5
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Have you tried posting in the Gottabemobile forums?

I remember seeing a similar thread there a while ago, so you could search around.

Also, I believe I've seen a couple of people who actually work for Wacom posting there so they may be able to give you more specialist advice.
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Old 11-22-2008, 09:12 AM   #6
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Uninstall again, run CCleaner (The registry section, and backup the registry first). Reboot and reinstall the drivers. There might be some lingering registry links to conflicting dll's.

-MJ
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Old 11-22-2008, 07:05 PM   #7
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Okay, so I found the solution: System Restore.

It worked, albeit with some unfortunate side effects stemming from the fact that the point was almost a month old. (mainly that all the tabs I had saved in Firefox prior to resetting were lost anyways)

Oh, and I tried the CCleaner stuff before. It didn't work though.

Last edited by Dylrob; 11-22-2008 at 07:12 PM.
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Old 11-22-2008, 07:29 PM   #8
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I'm glad that you did find a solution even at the expense of a month's worth of new Foxfire tabs.

However, I must respond to a point made earlier by Nate: some of us would consider going from Vista to XP to be an upgrade. I know that I consider it as one.
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Old 11-22-2008, 07:39 PM   #9
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I like Vista and I use both Vista and XP. I use Vista for personal everyday stuff and XP for work (but maybe not much longer).
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Old 11-22-2008, 10:00 PM   #10
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I use both Vista and XP for both work and personal. I honestly haven't had much in the way of problems with either of them (although I did not purchase Vista until SP1 was out).

Since I own several copies of XP and several of Vista Ultimate, I just install what I think will work best depending on the hardware I'm installing and the peripherals I will be using with it.

So far .... I really don't see why people don't like Vista. But, that's just me.
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Old 11-22-2008, 10:49 PM   #11
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If you want to know why I hate Vista (besides the fact it's a resource hog),

you can read this (it's slightly out of date),

or you can download the PDF.
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Old 11-22-2008, 10:54 PM   #12
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I like Vista.
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Old 11-23-2008, 09:29 AM   #13
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Originally Posted by daffy4u View Post
I like Vista.
You are daffy.

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Old 11-23-2008, 09:57 AM   #14
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You are daffy.

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Old 11-23-2008, 10:48 AM   #15
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Quote:
Originally Posted by Nate the great View Post
If you want to know why I hate Vista (besides the fact it's a resource hog),

you can read this (it's slightly out of date),

or you can download the PDF.
Thanks, but no thanks. I tend to form my opinions based on how something performs for me ... not so much on what other people have to say ... especially if it is out of date.

Quote:
Originally Posted by daffy4u View Post
I like Vista.
I do too.
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