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Old 10-13-2008, 02:57 PM   #1
edembowski
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PRS500 not seen by Calibre

On XP Pro, I used to have Kovid's version of the drivers installed. One day, there was an error in the device manager, so I uninstalled the driver. I was several versions behind on this machine, so I decided to update while I was at it. After uninstalling the driver, here's what I did:

- Update calibre (now 0.4.95)
- Re-connect the prs-500
- manually select the driver to install
- reboot

After installing the new driver, the machine booted up fine & the device is visible in 'device manager'. I have a section labeled 'LibUSB-Win32 Devices', which expands with a 'Sony Reader'. When I open properties for 'Sony Reader', it says that the device is working properly.

I'm kind of stuck here. What diagnostics can I use to see what's going on?

- Ed
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Old 10-13-2008, 03:34 PM   #2
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Quote:
Originally Posted by edembowski View Post
After installing the new driver, the machine booted up fine & the device is visible in 'device manager'. I have a section labeled 'LibUSB-Win32 Devices', which expands with a 'Sony Reader'. When I open properties for 'Sony Reader', it says that the device is working properly.

I'm kind of stuck here. What diagnostics can I use to see what's going on?

- Ed
Are you sure it is the calibre driver that is installed, and not the Sony one? I would just do the following.

1. Uninstall calibre.
2. Remove the device driver lifted in device manager.
3. Install calibre and select the install driver check box.
4. Run calibre
5. Connect the 500 to your PC... it should show up in calibre.

BOb
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Old 10-13-2008, 03:41 PM   #3
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Are you sure it is the calibre driver that is installed, and not the Sony one? I would just do the following.

1. Uninstall calibre.
Done.
Quote:
2. Remove the device driver lifted in device manager.
Done.
Quote:
3. Install calibre and select the install driver check box.
The current version does not prompt for this, but it does install the files into the 'calibre\drivers' direcory.
Quote:
4. Run calibre
Done.
Quote:
5. Connect the 500 to your PC... it should show up in calibre.
It doesn't show up in Calibre. The device will appear in DriverManager as a libusb device, but it does not appear in Calibre.
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Old 10-13-2008, 04:07 PM   #4
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Originally Posted by edembowski View Post
The current version does not prompt for this, but it does install the files into the 'calibre\drivers' direcory.
Shows how long it's been since I installed this on Windows.

Quote:
Originally Posted by edembowski View Post
It doesn't show up in Calibre. The device will appear in DriverManager as a libusb device, but it does not appear in Calibre.
Ok... where does the device driver show up in Hardware manger? Does it should up under LibUSB-Win32 Devices? Does it also show up under Universal Serial Bus Controllers? If it shows up in the latter that is the Sony driver, remove that.

What I did was right click on the Sony driver... choose update driver... choose have disk... navigate to calibre\driver and choose the inf file. After that it told me to reboot. I followed those directions and after I rebooted calibre saw my 500. I previously had the Sony driver installed.

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Old 10-14-2008, 08:47 AM   #5
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It shows up under LibUSB-Win32. The sony drivers are not physically present on this machine (they've been removed).
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Old 10-14-2008, 11:05 AM   #6
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It shows up under LibUSB-Win32. The sony drivers are not physically present on this machine (they've been removed).
Sorry then, I'm stumped. I did notice that the sony driver is installed on the fly when you plug in the device if the calibre driver isn't installed.

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Old 10-14-2008, 12:54 PM   #7
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I'd suggest deleting an re-installing the driver from device manager, leberally interspersed with reboots, sometime windows needs a little coaxing to do the right thing
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Old 10-14-2008, 02:56 PM   #8
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Thanks everyone. I've been able to track down what the problem was. It seems that connecting via the keyboard's USB port gave unreliable results, and connecting directly to the laptop is the better way to go. I think it's probably because the keyboard's usb hub is an un-powered hub, and it was probably just borderline. It showed great in the device manager, but not enough juice to hold a conversation w/ calibre.

- Ed
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Old 10-14-2008, 07:31 PM   #9
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Good catch, that's the peril of using those keyboard hubs. Convenient, but a pain to troubleshoot.
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