Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > Bookeen

Notices

Reply
 
Thread Tools Search this Thread
Old 10-08-2008, 08:25 AM   #1
jayne80
Connoisseur
jayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toys
 
jayne80's Avatar
 
Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
replaced under warranty

Just thought i should let you know, i have just had my Cybook replaced under warrenty.

i have had my Gen3 from the beginning, it was sent out inthe first batch, about a month ago it developed a line on the screen (one row of reversed Pixels) i debated about sending it back, but after reading on this forum that people were sending their Cybooks with what they thought were screen controller problems then getting stung for a new screen, i decided not to.

however it was very irritating the one line flashing white when the rest flashed black, so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back.

I received it this morning, they have sent me out a new one, all bright and shiney and ready for books whoo! hoo!

Thought i should mention it, as i havent seen any replaced under warrenty threads.
jayne80 is offline   Reply With Quote
Old 10-08-2008, 08:37 AM   #2
Ned
Ebook reader
Ned began at the beginning.
 
Posts: 116
Karma: 33
Join Date: Oct 2008
Location: York, England
Device: Kindle Paperwhite
That's good to know jayne, as I'm waiting for my first one to arrive.

How old was it, and can I ask why you didn't take it back to the retailer to sort out (or did you buy direct)?
Ned is offline   Reply With Quote
Old 10-08-2008, 08:46 AM   #3
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 65,452
Karma: 43770933
Join Date: Nov 2006
Location: UK
Device: Kindle Voyage, iPad Mini, iPhone 4, MS Surface Pro, N7
Quote:
Originally Posted by Ned View Post
That's good to know jayne, as I'm waiting for my first one to arrive.

How old was it, and can I ask why you didn't take it back to the retailer to sort out (or did you buy direct)?
If it was one of the first batch of Gen3, that means that it was received in early November 2007. The only "retailer" at that time was Bookeen themselves.
HarryT is online now   Reply With Quote
Old 10-08-2008, 08:54 AM   #4
Gerry
Enthusiast
Gerry began at the beginning.
 
Posts: 36
Karma: 10
Join Date: Dec 2007
Location: Boston, MA
Device: Cybook Gen 3
Quote:
Originally Posted by jayne80 View Post
... so i emailed Bookeen got my RMA number, sent it off to them and waited in vain for an email saying they had recieved it, i emailed them a week and a half later and then at two weeks, when i finally got an answer, it was packed and ready to come back.
Wonderful news that they replaced it under warranty Jayne!

How long did it take for them to respond to your email and send you an RMA? I've emailed them from two different accounts with no response yet. It has only been a few days but I do wish they at least had some sort of automated "we have received your email and will contact you shortly" type of email response. I am quite anxious to have a working Cybook again.

-Gerry
Gerry is offline   Reply With Quote
Old 10-08-2008, 09:21 AM   #5
DDHarriman
Guru
DDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheeseDDHarriman can extract oil from cheese
 
Posts: 854
Karma: 1200
Join Date: Feb 2008
Location: Almada, Portugal
Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note
A miracle! We have a miracle!

First Bookeen answers to a costumer in their Blog in the 2th of October (they sell the Cybook since November last year, 11 months ago), now they replace a Cybook under warrenty (at least known in this forum)!!!
Amazing!

Sorry I could not control myself… great they did that and that jayne80 has one new baby to enjoy.
And thanks for sharing the information, it’s good to know this so more people can try to get their products repaired under the legal period as it should happen with any artefact buying => does not function, repaired or changed.
DDHarriman is offline   Reply With Quote
Old 10-08-2008, 10:45 AM   #6
jayne80
Connoisseur
jayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toysjayne80 shares his or her toys
 
jayne80's Avatar
 
Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
HarryT is quite right i did buy it in november and Bookeen was the only retailer at the time.

Gerry, i recieved the RMA number the day after I emailed them.
jayne80 is offline   Reply With Quote
Old 10-08-2008, 03:08 PM   #7
bwaldron
Wizard
bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.bwaldron ought to be getting tired of karma fortunes by now.
 
bwaldron's Avatar
 
Posts: 1,221
Karma: 530854
Join Date: Feb 2008
Location: Tampa, Florida, USA
Device: Kindle 1/2/3/4/PW2, Droid Maxx, Galaxy Tab Pro (12.2")
Quote:
Originally Posted by jayne80 View Post
Thought i should mention it, as i havent seen any replaced under warrenty threads.
Good to hear, and thanks for posting this, as we haven't had many "happy" stories about replacements under Bookeen's warranty.
bwaldron is offline   Reply With Quote
Old 10-28-2008, 10:52 AM   #8
Gerry
Enthusiast
Gerry began at the beginning.
 
Posts: 36
Karma: 10
Join Date: Dec 2007
Location: Boston, MA
Device: Cybook Gen 3
Another Warranty Repair

Happily, my screen issue turns out to have been the controller. I received a brand new unit from Bookeen less than a week and a half after taking it to the post office! Hopefully there will be more units replaced under warranty. (Although, come to think of it, it would be better if there were less problems and they just held up)

-gerry
Gerry is offline   Reply With Quote
Old 10-28-2008, 01:12 PM   #9
GeoffC
Chocolate Grasshopper ...
GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.GeoffC ought to be getting tired of karma fortunes by now.
 
GeoffC's Avatar
 
Posts: 26,999
Karma: 17073286
Join Date: Mar 2008
Location: Scotland
Device: Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
Bookeen came good for me too .... replacing one I had problems with ... though they didn't tell me what they'd found out ....
GeoffC is offline   Reply With Quote
Old 10-28-2008, 03:00 PM   #10
poetbil
Member
poetbil began at the beginning.
 
poetbil's Avatar
 
Posts: 17
Karma: 22
Join Date: Oct 2008
Device: sony prs-700
I hope mine which comes in 2 days will be
a healthy one plz pray for me
poetbil is offline   Reply With Quote
Old 10-30-2008, 01:36 PM   #11
tompe
Grand Sorcerer
tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.tompe ought to be getting tired of karma fortunes by now.
 
Posts: 7,143
Karma: 4315826
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Nexus 7, Nexus 5, iPad 2, Kindle PW
I got my Cybook replaced and they actually sent an email about it (which I totally missed to read so the fedex package just appeared). The message from Bookeen said "The display is indeed defective. The replacement unit should be sent back today."
tompe is offline   Reply With Quote
Old 10-30-2008, 01:45 PM   #12
HarryT
eBook Enthusiast
HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.HarryT ought to be getting tired of karma fortunes by now.
 
HarryT's Avatar
 
Posts: 65,452
Karma: 43770933
Join Date: Nov 2006
Location: UK
Device: Kindle Voyage, iPad Mini, iPhone 4, MS Surface Pro, N7
Excellent news, Tommy!
HarryT is online now   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My PRS-505 Needs to be Replaced :( Boston Which one should I buy? 7 09-09-2010 04:20 AM
Save for Later replaced with Wish Lists RobbieClarken Amazon Kindle 0 12-08-2009 01:09 PM
Cybook replaced WDecraene Bookeen 21 05-20-2009 09:24 AM
Have you replaced all your pbooks/HBbooks? Puddytat purr Reading Recommendations 30 04-01-2008 04:23 PM
Replaced my 500 with the 505 boca Sony Reader 46 10-10-2007 08:52 PM


All times are GMT -4. The time now is 04:27 PM.


MobileRead.com is a privately owned, operated and funded community.