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Old 09-29-2008, 07:07 AM   #1
AlexBell
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Problems with Fictionwise?
Has anyone besides me had problems with Fictionwise and their customer service?

I've bought a dozen or so books from Fictionwise, and signed up for their five year membership. But since their recent changes on their site I haven't been able to get it to accept my credit card CVV2 number. And I've had one off hand reply (after nearly a week from customer service) with a suggestion which didn't work.

Does anyone know of a way of getting through to them?

Regards, Alex
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Old 09-29-2008, 07:14 AM   #2
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Couldn't you just try a different payment method, such as PayPal?

FW's customer support is generally very helpful - I'm not sure why they've been slow answering you. They do generally take 2-3 days to reply, in my experience.

Might perhaps be worth asking on the FW mailing list - the FW owner reads that and regularly posts.
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Old 09-29-2008, 08:04 AM   #3
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I have had no problems with FW. I do use a PayPal account though. Once had a problem when I bought the same book twice on the same day (don't ask O.K.) and it was sorted out quickly. Hope you get sorted out.
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Old 09-29-2008, 08:19 AM   #4
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I just bought something a couple days ago with a credit card - no problems.
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Old 09-29-2008, 09:06 AM   #5
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No problems here either. Just checking - are you sure you're entering the security code for the same card whose information is stored at FW? I find it's easy to grab the wrong card...
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Old 09-29-2008, 11:05 PM   #6
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Quote:
Originally Posted by AlexBell View Post
But since their recent changes on their site I haven't been able to get it to accept my credit card CVV2 number.
Alex, I don't know if it was coincidence or not, but I had the same problem on the FW site with my CVV2 number. I think I just switched to PayPal.

A couple weeks later, it worked fine.

I thought maybe it was because the first time I used it, it was a newly updated card. You know how you get those cards the month before the old one was due to expire? I wondered if the CVV2 code is somehow tied to a particular date range...

Totally guessing here, but if you don't get an answer, it might be worth just trying again in a week or two...
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Old 09-29-2008, 11:30 PM   #7
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Never had a problem with Fictionwise taking money. After the first book I switched to PayPal from the credit card I used for the first one.
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Old 09-30-2008, 04:25 AM   #8
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the last time I paid, was for 1 year membership a week or so ago. Paid with credit card. Always pay with CC only. no problems with FW at that time.
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Old 09-30-2008, 06:27 AM   #9
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I've never had a problem with the website being able to take my money.

They take too much of money and they take it too easily....if you get my drift.

Seriously, I've never had any problems with them whatsoever.


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Old 10-02-2008, 03:18 AM   #10
AlexBell
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Thanks to all. I bought my last couple of books through PayPal, but will try the credit card again next time.

It's exactly the same credit card as I used for previous purchases.

Regards, Alex
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Old 02-07-2009, 11:43 PM   #11
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Never had any problems with Fictionwise. Quick on Responses. Have used paypal as well as credit cards with no problems
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