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Old 08-22-2008, 06:07 PM   #1
Loopy65
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Screen freeze for no good reason?!

Hi all

Still loving my Cybook but the last week I've had to reset a number of times and each of those times I wasnt convinced a reset would work, had to press the reset thingy more than once and then fiddle with the power button to get it back to 'normal'

I have no idea what's going on so firstly I'd like to know if this has happened/is happening to anyone else and secondly if I should send an email to Bookeen about it ? .. The first time I had almost convinced myself it was totally broken and would need a new one and then the 'reset' worked!

I have treated my Cybook just as well as usual this week .. like a precious baby!! .. there have been no changes in my 'routine' with it at all ..

thanks

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Old 08-22-2008, 08:35 PM   #2
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My sympathies. I can't help you -- I've had a few freezes but the reset has worked every time, immediately. Sounds like more than a few, for you -- I'd try contacting Bookeen. Good luck! Lelah
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Old 08-23-2008, 03:58 AM   #3
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Quote:
Originally Posted by Loopy65 View Post
Still loving my Cybook but the last week I've had to reset a number of times and each of those times I wasnt convinced a reset would work, had to press the reset thingy more than once and then fiddle with the power button to get it back to 'normal'
How do you know you have to press reset? How do you know the reset does not work?

When I have needed it, it was because the reader was stuck with the green LED on, pressing reset turned the LED off, then the on/off button started the usual initialization sequence.
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Old 08-23-2008, 04:03 AM   #4
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Had a repeating problem a little like yours. I had to do a reset every few reads. I emailed Bookeen and eventually got the reply to reflash the Cybook.

I did not do this because for some reason the problem ceased.

I think it might be to do with how long one holds the power button on for. I release it as soon as the green light comes on. That might just be superstition, though.

Do email Bookeen as the more reports they get the more they have to take this as a real issue and themselves explore it.
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Old 08-23-2008, 01:17 PM   #5
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Now, my screen froze on powerup. What i had done was let the Cybook auto turn off and then the problem arose when I powered on again. I'll retry that and report.
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Old 08-24-2008, 11:52 AM   #6
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Quote:
Originally Posted by Jellby View Post
How do you know you have to press reset? How do you know the reset does not work?

When I have needed it, it was because the reader was stuck with the green LED on, pressing reset turned the LED off, then the on/off button started the usual initialization sequence.
I knew I needed to press 'reset' because in the middle of reading everything just froze and was unresponsive. Having pressed 'reset' and then the power button it was still frozen. I repeated the process about 3 or 4 times and eventually it powered on and behaved itself! It has happened a few times in the past week and in the middle of an exciting novel it's sooooo frustrating! lol

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Old 08-24-2008, 11:53 AM   #7
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thanks for the replies everyone .. I have emailed Bookeen and will post a response when I get one. (yes, the cynical bit of me is saying 'if' rather than 'when'!!)

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Old 08-28-2008, 12:09 PM   #8
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just a quick update .. bookeen suggested a reflash .. the problem hasn't happened again yet so I haven't had to do it .. it may have just been one of those things .. I ran the battery down to 30% which I hadnt done before and haven't done since ..

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Old 08-28-2008, 12:51 PM   #9
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Do run the battery flat and then charge it fully. Let that happen three times (just reading to let the battery sort itself out, response to someone who wants you to do some work and not read...). That seems to sort the thing out.
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Old 08-28-2008, 04:32 PM   #10
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I have also had quite a few lockups, it started since I upgraded the firmware to the version they have released so far.

It is sad that it is so buggy.
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Old 08-29-2008, 02:44 AM   #11
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Quote:
Originally Posted by Gianfranco View Post
I have also had quite a few lockups, it started since I upgraded the firmware to the version they have released so far.

It is sad that it is so buggy.
Up until now (1.5 weeks ) I see no reason to upgrade my CyBook from the version it came with (1.0 build 681) to 708. I have no battery issue as far as I can see. I only charged my CyBook once (at arrival), I am reading 3 hours a day (with quite some dictionary lookup because I want to test the dictionary I bought) and my CyBook is still 40% charged at the moment.

No update for me until they come with something really useful
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Old 08-29-2008, 03:23 AM   #12
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I woud suggest that you charge it, Erwin. The battery meter is EXTREMELY unreliable until the battery has "cycled" a few times, and a reading of 40% probably means "almost flat". You don't want to let it run out of power - that can corrupt the internal memory and cause problems.
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Old 08-29-2008, 03:43 AM   #13
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I woud suggest that you charge it, Erwin. The battery meter is EXTREMELY unreliable until the battery has "cycled" a few times, and a reading of 40% probably means "almost flat". You don't want to let it run out of power - that can corrupt the internal memory and cause problems.
Harry,

Thanks for the advice. I was planning to charge it tonight. I agree with you (after substantial reading here on this forum) that most problems with the CyBook probably occur because of memory corruption during writing without sufficient power.
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Old 09-08-2008, 08:11 PM   #14
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Not to appear dense....I am a new user---what is a reflash and how do you do it?
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Old 09-09-2008, 02:19 AM   #15
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Not to appear dense....I am a new user---what is a reflash and how do you do it?
Okay, back to basics

Your device (the cybook) has two kinds of memory, RAM-memory and ROM-memory. RAM means random access memory and it is the 512MB memory of your device where the books are stored. ROM means read only memory and you can't access that part of your machine. It's the place where the operating system (Linux) and the programs are stored (with programs I mean your PDF-reader, Mobi-pocket reader, picture-viewer etc).
In the old days this kind of memory was really read-only, but nowadays this kind of memory can be reflashed. This means that (following the right procedures) you are capable of updating your reader with a newer (better) operating system for-instance.
So reflashing is nothing else as updating your reader with the latest update-software you get from Bookeen. For further reading, see the sticky-thread about firmware 796, this is where you find the how do I do it part.

Maybe this answer is a bit too elaborated for you (though I cut some corners here and there), but a little background knowledge never hurt anyone
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