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Old 08-08-2008, 04:54 AM   #1
Sparrow
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MobileRead time outs

I find my MobileRead sessions are quite often timing out (3-4 times a day), and it takes about 5 minutes before I can reconnect - wondering if it's just me.

I've tried under IE and Opera - the symptoms are the same. A page request will time out, and timeouts will continue with all attempts to reconnect for the next 5 minutes or so.

I've only noticed this behaviour since the last MobileRead upgrade.
Other internet activity is normal.

Anything I can do?
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Old 08-08-2008, 05:41 AM   #2
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This is the first time I hear about a problem like this.

Sparrow, next time you have a time-out error, can you perform a traceroute and a ping to www.mobileread.com and send me the output?

Under Windows, you can do this by launching a command prompt and entering:

tracert www.mobileread.com
ping www.mobileread.com

Also, it'd be helpful if you could write down the exact time when it happens.

Best,
Alex
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Old 08-08-2008, 05:46 AM   #3
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Thanks Alexander, will let you know details if it happens again.
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Old 08-08-2008, 07:03 AM   #4
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Alex,

I've reported in the past that MR seems to have problems going through my company's firewall. Specifically, the Google "ad server" often just seems to "hang up" for minutes at a time. At home, it all works perfectly.
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Old 08-08-2008, 07:04 AM   #5
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I believe what Sparrow is reporting is something different, Harry.
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Old 08-08-2008, 07:18 AM   #6
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Just to clarify, I'm using my home (cable) connection.
I am running Zone Alarm.

It's been fine so far today - now I've reported it, it'll probably never happen again .
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Old 08-08-2008, 07:31 AM   #7
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Most likely it is network-related. Something between your end and our end (Canada). If it happens again, and if you can provide me the details, I can see whose end it is. If it's us, I'll forward the information to our ISP.
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Old 08-08-2008, 02:18 PM   #8
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Just happened again.
Timed out at 18:05 and let me back on at 18:15 (UK time).

Trace worked:

.....
18 99 ms 98 ms 97 ms www.mobileread.com [67.205.70.12]
Trace complete.


Ping worked:

Ping statistics for 67.205.70.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 101ms, Average = 99ms
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Old 08-08-2008, 02:42 PM   #9
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It doesn't make sense. If your ping doesn't show any losses, it shouldn't time out if it is network-related. Since this is an isolated case, we would need more info to solve your problem.
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Old 08-08-2008, 02:48 PM   #10
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Yep, it could just be my set-up.
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Old 08-08-2008, 04:50 PM   #11
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Is it the only site that causes problems for you?
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Old 08-08-2008, 04:59 PM   #12
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Quote:
Originally Posted by Alexander Turcic View Post
Is it the only site that causes problems for you?
Yep, so far - could it be cookie related?
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Old 08-08-2008, 05:18 PM   #13
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Not really... MR doesn't require cookies if you just want to browse it. What exactly happens when it "times out" for you? Have you the tried in another browser simultaneously?
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Old 08-08-2008, 06:04 PM   #14
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It happened again 5 minutes ago.

I've tried switching between IE and Opera, but neither establish a connection for the duration.

But, it looks like I'm the only one getting this issue - so it must be a problem on my side. I may try reinstalling my browsers, see if that cures it.

Thanks for the help.
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Old 08-09-2008, 02:32 AM   #15
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How about other sites? Can you temporarily disable your firewall when it happens again?
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