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Old 06-30-2008, 11:31 AM   #1
jerryleejr
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Sony Connect wont start

Everytime I open the ebook library it gives me an unexpected error message and closes. I uninstalled it and reinstalled it with the same issue. Any Ideas?

JJ
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Old 06-30-2008, 02:35 PM   #2
richyhu
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I had this problem over the weekend and resolved i t thanks to another post on here which recommended  adding the reader application to the DEP exclusion list.

My Computer => Properties => Advanced => Performance => Data Execution Prevention "Turn On DEP for all programs and services except those I select" option then browse for the reader executable in c:\Program Files\Sony\Reader\Bin (or somewhere similar)
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Old 07-01-2008, 01:12 AM   #3
jerryleejr
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Sony saves the Day

I had emailed them about it and of course the first response from them was generic check internet explorer settings etc, I emailed them back and said that would be great except the Software wont even OPEN!!! I get an error encountered message and it shuts right back down so here is there second reply that solved the issue. Hope this helps

JJ

To help correct your issue with the eBook Library software please follow the steps below:

**For XP:

Go to Start>Control Panel and open Add/Remove programs. Find and uninstall/remove "eBook Library by Sony".

Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.

Please delete the following folders:

C:\Documents and Settings\All Users\Application Data\kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma
C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation
C:\Program Files\Sony\eBook Library

**For Vista:

Go to Start>Control Panel and open Programs and Features>Uninstall a Program.

Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.

Please delete the following folders:

C:\ProgramData\kinoma
C:\ProgramData\Marlin
C:\Program Files\Sony\eBook Library
C:\Users\[your user name]\AppData\Local\Sony Corporation
C:\Users\[your user name]\AppData\Local\kinoma

After doing so, reinstall your eBook Library software from: http://ebooks.connect.com/downloadclient.html
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Old 07-01-2008, 10:11 AM   #4
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I just love when shipped applications use their code/project name for the app data folder. Just so much fun.

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Old 07-01-2008, 06:44 PM   #5
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Those are not code names. Kinoma is the company that developed Fsk - the underlying framework used by the demised CONNECT Player, eBook Library and the Reader itself. Marlin is the DRM system used by Sony for ebooks.
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