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Old 04-21-2009, 07:00 AM   #1
kren
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Cybook Gen3 a Huge Disappointment

Hi I purchased the above device from Bookeen 23 Jan 09 returned some 6 weeks later with a screen black out, I have to say the cause could be subject to dispute. The point I wish to address here refers to to the support or should I say the lack of it, to cut a long story short and after several emails (most of which were never answered) 3 phone calls and a letter by post to their head office I have just had to pay a further €100 for a repair I assumed the warranty would at least cover parts if not labour They did concede take care of the return shipping costs for not acknowledging my emails.I only discovered from my bank's web site that they must have received the payment no word as to when it will be shipped.
A company in my view not worthy of trading in this relatively new and exciting field of E-books.
In the interim I bought a 2nd hand Dell Axim X30 PDA and am delighted with it in-fact I prefer reading on it. For this at least I have Bookeen to thank.
Take Care
Keith
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Old 04-21-2009, 07:28 AM   #2
HarryT
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Unfortunately, if you break the screen substrate, that's not covered by warranty. That's true of all the eInk device manufacturers, not just Bookeen.
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Old 04-21-2009, 09:01 AM   #3
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Quote:
Originally Posted by HarryT View Post
Unfortunately, if you break the screen substrate, that's not covered by warranty. That's true of all the eInk device manufacturers, not just Bookeen.
My screen broke, and no i didn't recived a payment confimation.
But the "reader is fixed and on it's way back" email came the next day, so, i didn't had time to worry.

I sent E-mail on saturday, got answer on Tuesday. And that's the longest bookeen ever took to answer.

No, breakage caused by yourself is not covered by warrenty.
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Old 04-21-2009, 10:21 AM   #4
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I was not complaining about the warranty only the service associated with the repair
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Old 04-21-2009, 11:03 AM   #5
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Why, shouldn't you have called the thread then "Support of Bookeen a big disappointment"? You didn't tell us anything about your reading experience with the Cybook or why you're disappointed by the hardware.

Since I also possess both a PDA (Acer n311) and a Cybook, I've got to say that, no, I don't really enjoy reading on my PDA anymore. It's much more a strain for the eyes.
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Old 04-21-2009, 11:04 AM   #6
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You're not the only one one complaing about bookeen support. That surprise me, as they where quitte effective in my case.
Well, mabe some periods are busier that other.
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Old 05-13-2009, 04:09 PM   #7
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Still, the title of the post is misleading as it is not exactly the CyBook - product, but Bookeen - the company you were disappointed in. I got mine last week and love it. When I switch to my iPhone to catch up on emails and news it's becomes much more strain for the eyes.
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