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Old 06-13-2008, 10:57 PM   #1
dwbryant2000
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CONTACTING BOOKEEN

I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David
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Old 06-13-2008, 11:21 PM   #2
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Well, why would you need the new Gen3 firmware when all you have is an EB1150?
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Old 06-13-2008, 11:29 PM   #3
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He has a Cybook, he just hasn't updated his profile
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Old 06-14-2008, 12:05 AM   #4
dwbryant2000
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I have both and do not know how to add the Gen 3 why does it matter I am still having thw problems with Bookeen! David
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Old 06-14-2008, 12:10 AM   #5
dwbryant2000
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Ok i figured how tu update. David
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Old 06-14-2008, 09:29 AM   #6
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Quote:
Originally Posted by dwbryant2000 View Post
I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David
Hello!

For some reasons, it seems that it is easier to contact them with a web based email like Yahoo or Gmail.

They responded promptly to my inqueries, using Yahoo.

Regards,


Georges
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