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Old 06-01-2008, 09:47 AM   #1
Bob Russell
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Conspiracy not the cause of TeleRead's temporary outage

Many of our MobileRead faithful are also fans of the TeleRead blog because they do a fantastic job over there at covering e-book news and fighting the good fight to communicate the impact of DRM issues and format dispersion. You may have heard of the phrase "Tower of eBabel" which was coined by TeleRead's David Rothman.

At any rate, some of you have probably already noticed that you haven't been able to get to the site for a bit. Robert Nagle has contacted me to share that the temporary outage is due to a fire at their hosting service, and they are currently working on their recovery. They are hoping to have the site back up today, but even if it takes a while longer you can be confident they will be back.

Our best wishes go out to David, Robert and the whole team over at TeleRead for a speedy site recovery.
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Old 06-01-2008, 09:52 AM   #2
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As a regular peruser of the site, my best wishes go out to them too,
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Old 06-01-2008, 10:22 AM   #3
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Thanks, Bob and everyone else at MR! We appreciate the help and kind words. Alas, when I checked just now, the TeleRead site was still down. Needless to say, Robert Nagle and I are going to think very seriously about changing to a different hosting service. Here's to redundancy! The good news is that our data is safe, just not reachable now. - David
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Old 06-01-2008, 12:48 PM   #4
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It seems Howard Forums has the same problem.
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Old 06-01-2008, 05:26 PM   #5
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Best wishes to Teleread for a quick recovery. And thanks, Bob, for letting us know what was up.
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Old 06-01-2008, 05:59 PM   #6
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ThePlanet, which is the datacenter for many dedicated hosters and resellers (including David's), had a major power outage yesterday and today.

Quote:
"Customers hosting with ThePlanet, a major Texas hosting provider, are going through some tough times. Yesterday evening at 5:45 pm local time an electrical short caused a fire and explosion in the power room, knocking out walls and taking the entire facility offline. No-one was hurt and no servers were damaged. Estimates suggest 9,000 servers are offline, affecting 7,500 customers, with ETAs for repair of at least 24 hours from onset. While they claim redundant power, because of the nature of the problem they had to go completely dark. This goes to show that no matter how much planning you do, Murphy's Law still applies."
Click here and here for details.
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Old 06-01-2008, 09:41 PM   #7
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http://www.datacenterknowledge.com/a...or_outage.html

They are prevented from turning power back on because of fire marshall. Frankly, the ETA looks bleak. We could end up waiting another 24 hours to go online again. We are just one of many customers at our hosting service, and the hosting service is just one of thousands waiting to get back up.

I suspect this affects a lot of hosting services. David R. reports lots of library sites down.

for a rant about fire departments by another disgruntled customer, see this http://tech.slashdot.org/comments.pl...5&cid=23619515

Last edited by rjnagle; 06-01-2008 at 09:47 PM.
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Old 06-01-2008, 10:58 PM   #8
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i have a friend hosting at theplanet and he says the sites are starting to come back online.
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Old 06-02-2008, 12:53 PM   #9
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ETA Tuesday

FYI, our hosting service says that our server is one of the ones which needs to be relocated. So I expect that Teleread won't be up until Tuesday.
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Old 06-02-2008, 02:16 PM   #10
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There are a few servers down there with that problem. I frequent Atari Age and, apparently, it's on that same floor. I wonder where this happened, exactly. I live in Houston.
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Old 06-03-2008, 12:12 PM   #11
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Update: Tue late morning. I had limited service restored, but the server with Teleread is totally unavailable. ThePlanet and our hosting service (webfaction) has given us the runaround.

It's now technically possible to redirect the domain to a holder page, but David and I decided not to do this because we felt the site could come online any hour.

We may have to reexamine that decision if the site doesn't come online by this afternoon.
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Old 06-03-2008, 02:48 PM   #12
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GPSPassion, one of the sites I write for, came back up at 6:30 am EST June 2.
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