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Old 05-07-2008, 07:17 PM   #1
Boris
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Easily damaged Iliad casing?

I've had an Iliad for about 6 months and the front casing is really easy to damage in places. Leaving some of the black plastic exposed. It's an early V2 which when it arrived smelled quite strongly. The back case on the other hand doesn't seem to be suffer damage at all.

Is this normal or have I managed to snag an Iliad with a faulty casing?

Boris
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Old 05-08-2008, 03:05 AM   #2
MarkRPenn
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Quote:
Originally Posted by Boris View Post
I've had an Iliad for about 6 months and the front casing is really easy to damage in places. Leaving some of the black plastic exposed. It's an early V2 which when it arrived smelled quite strongly. The back case on the other hand doesn't seem to be suffer damage at all.

Is this normal or have I managed to snag an Iliad with a faulty casing?

Boris
When you say damage, do you mean bumps and knocks, or do you mean the rubberised finish gradually coming off? The latter is happening to mine (also an early V2) and I'm in touch with support about it now as I don't think it's acceptable.

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Old 05-08-2008, 05:23 AM   #3
Boris
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Yep that's a better description of the issue, the rubberised finish is peeling off of the front of my Iliad in places. Are you having much joy with support?
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Old 05-08-2008, 05:54 AM   #4
mvoosten
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See: http://forum.irexnet.com/viewtopic.php?t=2219
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Old 05-08-2008, 06:55 AM   #5
Boris
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mvoosten,

Cheers for the link

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Old 05-08-2008, 10:06 AM   #6
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I've had my Gen1 Iliad for quite a while now, since day one actually, and I can't see any damage to the front. Maybe it's because I put it into a 'M-Edge jacket and never took it out again (apart from when I had to reset it)?
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Old 05-30-2008, 06:46 PM   #7
Boris
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Just a quick update on my iliad issue. I put a ticket into Irex and got a reply the following day asking for photos of the problem. The day after sending the photos I was told the iliad needed returning, the return box arrived the next day and was returned to Irex. I heard nothing for about a week when UPS returned my Iliad in perfect condition.

I'd like to thank Irex and in particular Markus for making the process pain free. I'd also like to say thanks for the advice given on this thread

Boris
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