service plan - worth getting?

basschick · 05-27-2008, 06:59 PM

well, thanks to this board, i made my decision - it was between the cybook and the sony 505, and i'll be getting the sony next month for my birthday

so my question is about the extended service plan. some companies have good ones, some make it not worth while. i've heard a lot of conflicting things about sony with other products. has anyone here used their service plan?

Ervserver · 05-27-2008, 07:12 PM

My overall take is Sony has been good with this plan, I know of a couple cases where the user abused the reader in fact and Sony still fixed them

Rasczak · 05-27-2008, 07:18 PM

Before considering buying any service plan, talk to your insurance agent, and see if they have some sort of policy where you can insure your device through them. I haven't done this myself, but I heard somewhere this can be done, and its usually a better deal. I could be wrong on this, but might be worth the phone call.

Personally, I don't buy service plans. I just roll the dice and hope for the best.

basschick · 05-27-2008, 07:31 PM

i've had good luck with service plans, overall - very helpful, but some companies are into helping customers where a few seem to be mostly into trying to find a loophole so they don't have to pay or in stringing things along forever.

Quote:

Originally Posted by Rasczak

Before considering buying any service plan, talk to your insurance agent, and see if they have some sort of policy where you can insure your device through them. I haven't done this myself, but I heard somewhere this can be done, and its usually a better deal. I could be wrong on this, but might be worth the phone call.

Personally, I don't buy service plans. I just roll the dice and hope for the best.

Rasczak · 05-27-2008, 09:30 PM

I guess I'm just cynical, but I regard anything that someone pushes on me with the hard sell a bad investment. If it were a good deal, they wouldn't try so hard to sign me up.

PDS · 05-27-2008, 10:23 PM

I personally dont buy service plans and dont find them worth the money, I usually take my chances and luckily its always paid off.

Dawn

astrodad · 05-28-2008, 06:25 AM

I usually buy the plans if they are reasonably priced. The Sony one wasn't too bad. I have had accidents due to my wife and kid, so for me, it's always worth it to have a "no questions asked" type of replacement or repair policy.

JSWolf · 05-28-2008, 09:33 AM

My stepson took our an insurance plan when he bought his laptop and has more then gotten his money's worth.

Also others here have used Sony's service plan and had no problems with it to get a replacement reader.

horseyride · 05-30-2008, 10:24 AM

If you go for it, why not got for the "Service Plan with Accidental Damage from Handling" which basically covers anything under the sun, including your negligence in smashing the screen. My 2 year one was $48 which is what I consider an investment from all the beating its going to take before I replace it with the next model

GypsyWoman · 05-30-2008, 06:44 PM

Hmmmm! I hadn't thought about before but maybe I should have gotten the insurance on my Sony.

I always take extra good care of my things so I never get insurance on anything. But since this is fairly new technology maybe I should have.

ZenEngineer · 05-30-2008, 06:54 PM

I have a PRS-500 which was dropped, causing the display to be broken. I sent it to a Sony center and they wanted $250 to fix it. Since I was able to get a refurbished 500 for $200 I decided not to get the broken one fixed.

When I purchased the 505 a few weeks ago, I also bought a 3-year service plan. Hopefully I won't have to use it, but if I do it will be more than worth the $70 price.

cassidym · 05-30-2008, 07:05 PM

I don't normally do the service plans on devices but I read lots of scary stories here on MR about screen breaks and Sony charging damn near as much to fix them as they do for the reader itself. Consequently, I got the Service Plan with Accidental Damage from Handling. Naturally, my reader, even after five months, is in fine shape.

pilotbob · 05-30-2008, 11:53 PM

Quote:

Originally Posted by cassidym

I don't normally do the service plans on devices but I read lots of scary stories here on MR about screen breaks and Sony charging damn near as much to fix them as they do for the reader itself. Consequently, I got the Service Plan with Accidental Damage from Handling. Naturally, my reader, even after five months, is in fine shape.

OF course, if you buy the insurance you will not need it. I think that is one of Murphy's laws.

BOb

Ervserver · 05-31-2008, 12:28 AM

amazing it would cost that much to fix

Quote:

Originally Posted by ZenEngineer

I have a PRS-500 which was dropped, causing the display to be broken. I sent it to a Sony center and they wanted $250 to fix it. Since I was able to get a refurbished 500 for $200 I decided not to get the broken one fixed.

When I purchased the 505 a few weeks ago, I also bought a 3-year service plan. Hopefully I won't have to use it, but if I do it will be more than worth the $70 price.

GypsyWoman · 05-31-2008, 11:21 AM

Quote:

Originally Posted by pilotbob

OF course, if you buy the insurance you will not need it. I think that is one of Murphy's laws.

BOb

LOL!! Isn't that the truth?

05-27-2008, 06:59 PM	#1
basschick Guru Posts: 891 Karma: 3957973 Join Date: May 2008 Device: Cybook Gen 3, Kindle 3 WiFi, iPod Touch with Stanza	service plan - worth getting? well, thanks to this board, i made my decision - it was between the cybook and the sony 505, and i'll be getting the sony next month for my birthday so my question is about the extended service plan. some companies have good ones, some make it not worth while. i've heard a lot of conflicting things about sony with other products. has anyone here used their service plan?

05-27-2008, 07:18 PM	#3
Rasczak Member Posts: 24 Karma: 10 Join Date: May 2008 Location: Oahu Device: Kindle	Before considering buying any service plan, talk to your insurance agent, and see if they have some sort of policy where you can insure your device through them. I haven't done this myself, but I heard somewhere this can be done, and its usually a better deal. I could be wrong on this, but might be worth the phone call. Personally, I don't buy service plans. I just roll the dice and hope for the best. __________________ Eric ---

05-27-2008, 09:30 PM	#5
Rasczak Member Posts: 24 Karma: 10 Join Date: May 2008 Location: Oahu Device: Kindle	I guess I'm just cynical, but I regard anything that someone pushes on me with the hard sell a bad investment. If it were a good deal, they wouldn't try so hard to sign me up. __________________ Eric ---

05-28-2008, 09:33 AM	#8
JSWolf Mobile Reader Geek Posts: 34,224 Karma: 13801376 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Sony Reader PRS-650, iPad	My stepson took our an insurance plan when he bought his laptop and has more then gotten his money's worth. Also others here have used Sony's service plan and had no problems with it to get a replacement reader. __________________ Jon 2013 Reading List

05-30-2008, 06:44 PM	#10
GypsyWoman Groupie Posts: 154 Karma: 553 Join Date: May 2008 Location: PA Device: Sony E Reader PRS-505/iTouch/Blackberry Curve-Pink	Good question! Hmmmm! I hadn't thought about before but maybe I should have gotten the insurance on my Sony. I always take extra good care of my things so I never get insurance on anything. But since this is fairly new technology maybe I should have.

05-27-2008, 07:12 PM	#2
Ervserver Wizard Posts: 2,622 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Sony 505 & HP Touchpad	My overall take is Sony has been good with this plan, I know of a couple cases where the user abused the reader in fact and Sony still fixed them

05-27-2008, 10:23 PM	#6
PDS Zealot Posts: 107 Karma: 46 Join Date: May 2008 Location: Brisbane, QLD, Austalia Device: Sony PRS-505, Dell Mini 9, I-Phone	I personally dont buy service plans and dont find them worth the money, I usually take my chances and luckily its always paid off. Dawn

05-28-2008, 06:25 AM	#7
astrodad Guru Posts: 923 Karma: 567366 Join Date: Dec 2007 Device: Sony PRS-505, iPad, iPhone 4, Kindle Fire	I usually buy the plans if they are reasonably priced. The Sony one wasn't too bad. I have had accidents due to my wife and kid, so for me, it's always worth it to have a "no questions asked" type of replacement or repair policy.

05-30-2008, 10:24 AM	#9
horseyride Enthusiast Posts: 32 Karma: 10 Join Date: Oct 2007 Device: none	If you go for it, why not got for the "Service Plan with Accidental Damage from Handling" which basically covers anything under the sun, including your negligence in smashing the screen. My 2 year one was $48 which is what I consider an investment from all the beating its going to take before I replace it with the next model

05-30-2008, 06:54 PM	#11
ZenEngineer Connoisseur Posts: 65 Karma: 92 Join Date: Feb 2008 Location: California Device: Sony PRS-505	I have a PRS-500 which was dropped, causing the display to be broken. I sent it to a Sony center and they wanted $250 to fix it. Since I was able to get a refurbished 500 for $200 I decided not to get the broken one fixed. When I purchased the 505 a few weeks ago, I also bought a 3-year service plan. Hopefully I won't have to use it, but if I do it will be more than worth the $70 price.

05-30-2008, 07:05 PM	#12
cassidym Grand Sorcerer Posts: 13,328 Karma: 5032368 Join Date: Nov 2007 Location: Northern Virginia, USA Device: Sony PRS-505, iPhone 5, Sony T1, iPad 3	I don't normally do the service plans on devices but I read lots of scary stories here on MR about screen breaks and Sony charging damn near as much to fix them as they do for the reader itself. Consequently, I got the Service Plan with Accidental Damage from Handling. Naturally, my reader, even after five months, is in fine shape. __________________ I have always imagined that Paradise will be a kind of library. - Jorge Luis Borges

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