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Old 05-28-2014, 01:14 AM   #1
illuzn99
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Nook HD+ constantly restarting. not rooted. please help

I just got one of these and the first day it seemed to work fine without restarting. Then I noticed a couple random restarts thinking that I maybe pressed something, but that is not the case. I haven't had it long and still trying to figure out the pattern to it and makes it worse. I don't have many apps on it and not many apps running at once either. When plugged in charging it is by far much worse, actually to the point of being totally useless. It will just cycle through over and over, sometimes lasting for 10 minutes between restarts.

There is one trigger I think I have found and that is when it is plugged in and I put it into sleep by pressing the power button one time quickly it goes to sleep then restarts. It stays asleep maybe 10-30 seconds before it restarts, I know this because I tested putting it to sleep and within a few seconds pressing the nook button and it was still on but after more than 10 seconds it would restart.

I factory reset it a few hours ago and just turned it is still doing this even not connected to wifi and I have not even selected the language. After unplugging it from the wall it seemed to stop restarting. Thought it might a been the charger being that it was the cable plugged into dual ac outlet surge protector w/ 2 usb's. Its been on now for about an hour of constant use no issues at all. I plugged it into the B&N charger and into the A/C USB surge protector and they are both charging and working just fine with no restarts after being plugged into for at least 10 min to each one. It almost seems as if its a heat related issue, somehow a safety restart from being to hot.

It seems very inconsistent because right now its pretty hot and have been using it pretty heavily on purpose to test. Everything is running just fine and 2 nights ago I did several Benchmarks just to test compared to my other tablets, it did all of that fine and started restarting hours later that night. I know one thing for sure, if it off for at least 2hrs and then turned back on it has never restarted. Will rooting this with different OS fix it? Any help would be great. this issue is all over the internet with nobody knowing the cause of it

Last edited by illuzn99; 05-28-2014 at 02:11 AM.
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Old 05-29-2014, 04:26 PM   #2
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Huh. I've never had this happen with mine. It didn't start restarting until I rooted it.

Have you taken it to B&N and asked for help?
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Old 05-30-2014, 04:50 AM   #3
illuzn99
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That's interesting.. Update.. Later that day it was working fine for a while then out of nowhere it starting cycling the restarts. It wouldn't even go to the white screen. It would show a blue bar get full, not the one that counts to 100. Once the blue bar fills it restarts, had to hold the power button to turn it off for good.

Next morning when powered on it was as if I factory reset it.. Set it up and it ran fine for a few hours of medium powered use basically watching tv logging into clash of clans here n there and browsing the web. Everything was fine and then it just randomly factory reset itself again. It did the whole fill up the blue bar and start over but only maybe 3 times in a row. Turned on and it was reset again..

I wish i knew if this is fixable because i can send it back to the auction site, but i rather keep it. Thinking of trying one of those files you put on a SD card and its suppose to auto root the device.. This thing is actually pretty nice and i could deal with random restarts but the factory resets are seriously annoying. Does it factory reset because of something else or i wonder if its the restart and when it loads it restarts before its loading causing it to corrupt and reset itself? If so that's not as big of an issue, but i have no idea.
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Old 05-30-2014, 07:52 AM   #4
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You can make your own card and dual boot your Nook HD+. The information is on xda.com. I have not done it that way. However I did use the n2acards.com service to make a card for my HD. It was $20 but I was not having luck writing my own card, for unknown reasons. Their application worked for me. So my Nook HD is running Kitkat from the SD card.

Anyway, if you can write the image yourself, you can test your device without altering the firmware on the device. That might give you some indication whether it's a hardware problem, if you continue to experience restarts/resets, then it probably is. In which case you should return it.

We do experience random reboots on our HD+, but not like you are experiencing. Ours is rooted just enough to access the Amazon App Store, but otherwise still on factory specs. I may try making a card for it next month.

My daughter's HD is running jellybean which was installed EMMC (directly--its's not a Nook anymore) and hers freezes and resets at random way more than I like. But that could be her usage. She is a heavy gamer and tends to leave the wifi on all the time.
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Old 05-30-2014, 06:00 PM   #5
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Anything doing that many random reboots / factory resets should probably be returned for another one. Sounds like a hardware fault. Do it while you still have a return window.
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