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Old 04-24-2008, 09:31 PM   #1
hans030390
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Connect software won't authorize my device!

Every time I try to authorize my PRS-500 (I won it from ebay), it says it had a problem authorizing it (error code 3-013). I can't do anything else (can't load books on it or anything that I've bought).

I've tried a hard reset of the device and deleting those files Sony mentioned in the Application Data folder and such...What do I do?
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Old 04-24-2008, 10:38 PM   #2
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Have you tried calling their support number? That may help you get through it ....
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Old 04-24-2008, 11:23 PM   #3
hans030390
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I haven't been able to yet (they're currently closed).

Do you think the previous owner will need to de-authorize the device on his account before I can use it on mine?
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Old 04-25-2008, 12:02 AM   #4
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Originally Posted by NatCh View Post
Have you tried calling their support number? That may help you get through it ....
Oh yeah, and one more thing regarding that...One of the numbers seems to be shut down, and the other said they were closed (hours...it was the ebook one). Is the one that works still the right one for me to call?

Also, would it have anything to do with my firmware or software version? Perhaps one or the other is too high or incompatible? I know that's likely impossible considering the latest firmware and software are the only thing you can download on Sony's PRS-500 page.
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