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Old 04-21-2008, 06:01 PM   #1
gr8day2b
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Help! Dropped 505 Reader, Display "wrapped"?

Dropped my 505 today on a hard floor at the mall , it landed hard, but flat on it's back. I thought it would be okay, as I keep it in the original soft cover, and it didn't ding up any edges, etc. But when I turned it on, the text of the display is kind of wrapped, or rolled (as if the horizontal setting just went down from 5 to 2 inches wide. I cannot read the text, as it's overwriting itself.

I tried different text sizes; same problem. When I changed to a horizontal display the display is "rolled" vertically (see only the same 2 inches, then it's like it overwrites the rest of the text within that same screen space). I've tried several resets (even a hard reset), but no luck.

I was wondering if anyone has seen this particular malady. I've searched and heard of broken or dead displays, but never this particular problem.

Thanks!
Great Day
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Old 04-21-2008, 07:49 PM   #2
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Sorry to hear this gr8day2b, seems like I read about a similar incident on a forum or posting somewhere. Sony wanted $280 to fix.
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Old 04-22-2008, 01:23 AM   #3
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Thanks Ervserver. On the bright side (I think), I checked a sony site, and putting the model number and when bought (Dec. 22, 2007), they said it shoudl be under a replacement warrenty, and I can send it in for a refurbished unit for $29.

Much better than the $200+ I've seen out of warrenty quoted as.
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Old 04-22-2008, 02:32 AM   #4
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If I were you, I'd be all over that like gravy on a biscuit -- they don't usually want to replace stuff that has anything to do with possible display damage.
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Old 04-22-2008, 03:36 AM   #5
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Originally Posted by gr8day2b View Post
Thanks Ervserver. On the bright side (I think), I checked a sony site, and putting the model number and when bought (Dec. 22, 2007), they said it shoudl be under a replacement warrenty, and I can send it in for a refurbished unit for $29.

Much better than the $200+ I've seen out of warrenty quoted as.
A warranty replacement generally only covers manufacturing faults, which "dropping it" certainly doesn't come under. Do you have the additional accidental damage cover? If so, you'll be OK, but I think you're rather pushing your luck trying to get this replaced under warranty.
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Old 04-22-2008, 12:48 PM   #6
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A warranty replacement generally only covers manufacturing faults, which "dropping it" certainly doesn't come under. Do you have the additional accidental damage cover? If so, you'll be OK, but I think you're rather pushing your luck trying to get this replaced under warranty.
You know, I was wondering about that. It said it doesn't cover "Units requiring replacement of display devices*; Physical abuse; or Misuse or excessive wear" (the asterisk for display devices = * Projection and TV picture tubes, optical blocks, Plasma panels and LCD panels).

So, it doesn't look like it falls under "display devices", but I could be wrong?

I'll follow the earlier advise of getting all over this before it changes. There were all kind of caveats, such as "will contact you with a quote if it needs more work", etc.

I will pursue this quickly, and will report back what they were able or refused to do.
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Old 04-22-2008, 03:20 PM   #7
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This is exactly why I buy the accident coverage. My wife has a tendency to test the laws of physics with any electronics we have. Good luck!
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Old 04-23-2008, 11:51 PM   #8
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Wrapped / Rolled Screen Problem Resolved!

Great news! (for me at least ).

I was about to send my broken reader back to Sony to see if I could have a refurbished replacement for the $29 (as stated on their site per their Customer Care tool).

Then, I thought, "Hmmm...I did buy this locally...wonder if they'd be willing to give me a replacement?"

Drum Roll Please.......Yes sir-ee!

I took the busted reader to the bookstore I bought it at four months ago, explained how it broke, and they gave me a replacement! WooT! WooT!

Now I just have to figure out how to set it up. Any thougths on that? I'm charging it now, and I figure "authorizing" this new device on the Sony website is the next step.
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