Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Amazon Kindle > Kindle Fire

Notices

Reply
 
Thread Tools Search this Thread
Old 11-22-2013, 07:21 AM   #1
Major General
Zealot
Major General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmos
 
Posts: 102
Karma: 21664
Join Date: Nov 2010
Device: Kindle Fire HDX 64GB
Weird Kindle Fire HDX 7" problem--please help

So, I upgraded to the latest firmware yesterday. Downloaded it from the Amazon website, followed exactly the instructions the Mayday operator emailed me.

Ever since I've done that...here's what's happening.

I turn on the HDX. Go to turn on Wi-Fi. When I do this, I notice the Mac Address says "Unavailable". I turn on the Wi-Fi...get the "wifi is turning on" message...and then the HDX reboots. After it reboots, the wi-fi is on and connected to wifi, and the MAC address shows. If I shut the wifi off, shut down the HDX, and turn it on again later...the same thing will happen when I try to use wifi.

I've tried it on three different wifi networks. I've tried a factory reset. I even tried reinstalling the firmware I downloaded from Amazon, but it won't let me do that (says it's an older version even though it's the same one).
Anyone have any suggestions?
Major General is offline   Reply With Quote
Old 11-22-2013, 10:42 AM   #2
jswinden
Astrophotographer
jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.jswinden ought to be getting tired of karma fortunes by now.
 
jswinden's Avatar
 
Posts: 5,224
Karma: 5642618
Join Date: Sep 2006
Location: USA
Device: iPad Mini 2, iPhone 5, Nexus 7.2
That doesn't sound normal for any device. Amazon might have introduced a bug with the new firmware update. I would use Mayday again and talk to them about it.
jswinden is offline   Reply With Quote
 
Enthusiast
Old 11-22-2013, 10:44 AM   #3
mewmartigan
Fanatic
mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.mewmartigan ought to be getting tired of karma fortunes by now.
 
mewmartigan's Avatar
 
Posts: 570
Karma: 1126510
Join Date: Aug 2009
Device: Kindle PaperWhite
It might be a bug in the software. I think mine updated itself to the latest version...when I went to go use it yesterday it said "wifi turning on" and just hung there. I turned the HDX off and back on and then it worked fine. I haven't messed with the wifi since then.
mewmartigan is offline   Reply With Quote
Old 11-22-2013, 10:47 AM   #4
Major General
Zealot
Major General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmos
 
Posts: 102
Karma: 21664
Join Date: Nov 2010
Device: Kindle Fire HDX 64GB
Problem is that I use the wifi a LOT. I have a replacement coming in the mail, but the moment I kick in the wifi to register it it'll update itself to the latest version. Is there any way to STOP it from doing that?
Major General is offline   Reply With Quote
Old 11-22-2013, 04:06 PM   #5
Blossom
Grand Sorcerer
Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.
 
Blossom's Avatar
 
Posts: 11,629
Karma: 7015822
Join Date: Mar 2010
Location: Raleigh, NC
Device: PW/K4B/K4S/K3+3G KF1/KFHD2/N7.2/SGP 4.2 SGP 5.0/LG Vortex
Quote:
Originally Posted by Major General View Post
Problem is that I use the wifi a LOT. I have a replacement coming in the mail, but the moment I kick in the wifi to register it it'll update itself to the latest version. Is there any way to STOP it from doing that?
It sounds to me like it was defective. I don't think the replacement will have that issue, it may have a different one though. These tablets are known to fail for various issues. My first one started going crazy all of sudden after a week. The background began to changes shades. It was like auto brightness was on when it was disabled. Factory reset did not fix it for me.

My guess is the WiFi thingy is failing. I don't think it's a software issue.
Blossom is offline   Reply With Quote
Old 11-22-2013, 06:39 PM   #6
sirmaru
Wizard
sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.sirmaru ought to be getting tired of karma fortunes by now.
 
sirmaru's Avatar
 
Posts: 2,370
Karma: 6429908
Join Date: Nov 2007
Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014
Did you place the firmware BIN file in the root internal storage or into one of the folders there? Did you have your unit fully charged before trying the upgrade?
sirmaru is offline   Reply With Quote
Old 11-22-2013, 08:38 PM   #7
Major General
Zealot
Major General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmosMajor General has become one with the cosmos
 
Posts: 102
Karma: 21664
Join Date: Nov 2010
Device: Kindle Fire HDX 64GB
Yes, it was in the root internal storage, and it was charged to 100% before upgrading.
Major General is offline   Reply With Quote
Old 11-22-2013, 09:53 PM   #8
Blossom
Grand Sorcerer
Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.Blossom ought to be getting tired of karma fortunes by now.
 
Blossom's Avatar
 
Posts: 11,629
Karma: 7015822
Join Date: Mar 2010
Location: Raleigh, NC
Device: PW/K4B/K4S/K3+3G KF1/KFHD2/N7.2/SGP 4.2 SGP 5.0/LG Vortex
Quote:
Originally Posted by Major General View Post
Yes, it was in the root internal storage, and it was charged to 100% before upgrading.
You did nothing wrong it's either bad firmware update or hardware failure. It happens just be glad it did while it's still rather new as later down the line they will start sending you refurbished units as replacements.
Blossom is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
HDX Kindle Fire HDX - First Impressions Blossom Kindle Fire 315 04-01-2014 08:37 AM
Amazon Kindle Fire HDX 8.9" Wins Display Shoot-Out. anthony81 News 20 11-25-2013 09:02 AM
HDX Did you a buy a Kindle Fire HDX yet? Blossom Kindle Fire 76 11-12-2013 02:47 PM
HDX Considering Kindle Fire HDX, a couple of questions Major General Kindle Fire 3 10-27-2013 08:22 PM
HDX Kindle Fire HDX 7 Teardown tubemonkey Kindle Fire 12 10-22-2013 03:10 AM


All times are GMT -4. The time now is 11:06 PM.


MobileRead.com is a privately owned, operated and funded community.