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Old 10-31-2013, 04:33 PM   #31
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Thanks for the report. I think I'm going to go with the Aura for a change of pace, though I expect I'd be more than happy with either reader.
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Old 11-03-2013, 06:40 AM   #32
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The big question though is just how big are the problems with the Aura and can I count on any problems being resolved so I will end up with a reliable device I can get years of service out of?
If you can't find a local dealer that sells Kobo and will do exchanges, than you probably want to skip Kobo.
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Old 11-03-2013, 06:59 AM   #33
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If you can't find a local dealer that sells Kobo and will do exchanges, than you probably want to skip Kobo.
I think that's sound advice for any product. I wouldn't shop anywhere that doesn't accept exchanges for their goods.
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Old 11-03-2013, 07:21 AM   #34
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I think that's sound advice for any product. I wouldn't shop anywhere that doesn't accept exchanges for their goods.
I don't think it is sound advice for any product, but it is very, very, very sound advice for Kobo. (If I do say so myself. )
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Old 11-03-2013, 08:43 AM   #35
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I'm not sure why you would say that. If you look at the Kobo Aura satisfaction poll, it's currently running at a satisfaction level of 89%. Just because there is a very loud vocal minority doesn't mean that it is unreliable.
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Old 11-03-2013, 10:51 AM   #36
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I'm not sure why you would say that. If you look at the Kobo Aura satisfaction poll, it's currently running at a satisfaction level of 89%. Just because there is a very loud vocal minority doesn't mean that it is unreliable.
Let's hope for you that this poll is not representative indeed, because in a six sigma world 89% of satisfied customers is NOT good. It is actually really bad. And if you are in those 10%, not being able to get a replacement easily nor rapidly is a killer argument for switching brand.
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Old 11-03-2013, 10:55 AM   #37
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What is a six sigma world? I'm assuming it's a statistics parameter of some sort.
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Old 11-03-2013, 11:24 AM   #38
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What is a six sigma world? I'm assuming it's a statistics parameter of some sort.
It's a process improvement business strategy that focuses on quality management:
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improving the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes..... A six sigma process is one in which 99.9999998% of the products manufactured are statistically expected to be free of defects
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As you can imagine, it's extremely efficient.

I would like to stress out that I don't think our equation here is always a "Kobo or Kindle" one. It may be true in Canada, or in the US, but in Europe there is the alternative of Pocketbook, who has done its homework and has gone from having good concepts but bad process outputs to presenting now a range of very reliable products.

Sony is also still a player in Europe, and if you don't want or need a lighted device, the quality of their reader has never been questioned, which cannot be said of Kobo.

And in the US and in Canada, just because the choice is thinner (although I am sure you have other e-reader brands, I just can't think of one right now), does not mean one should accept a poor product quality, or/and a poor customer service.
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Old 11-03-2013, 11:35 AM   #39
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I'm not sure why you would say that. If you look at the Kobo Aura satisfaction poll, it's currently running at a satisfaction level of 89%. Just because there is a very loud vocal minority doesn't mean that it is unreliable.
Are you refering to this thread:

http://www.mobileread.com/forums/sho...d.php?t=224983

The numbers is now down to 83% are satisified.

I don't doubt that, for many people, once they get a good unit, they are satisified. The problem is getting a good unit, and the hassels if you get a bad one.

I have a Touch, Glo, and Aura Hd. I'm satisified with them. I would not buy a kobo online from Kobo if you live in the U.S. YMMV.
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Old 11-03-2013, 02:01 PM   #40
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Thanks, Aceflor.
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Old 11-03-2013, 05:03 PM   #41
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I suggest you get the kobo Aura. There is hardly any difference between this year's screen tech (Carta) and last year's (pearl).
I beg to differ: there is a 50% contrast improvement, which is very significant. The Pearl screen has a contrast ratio of 10:1, the Carta screen 15:1. Take a look at the spec sheets from eInk themselves:

Pearl: http://www.eink.com/sell_sheets/pearl_spec_sheet.pdf
Carta: http://www.eink.com/sell_sheets/carta_spec_sheet.pdf
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Old 11-03-2013, 06:58 PM   #42
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Let's hope for you that this poll is not representative indeed, because in a six sigma world 89% of satisfied customers is NOT good. It is actually really bad. And if you are in those 10%, not being able to get a replacement easily nor rapidly is a killer argument for switching brand.
I guess Amazon must be in trouble then because judging from the reviews on Amazon the Paperwhite has similar levels of satisfaction.
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Old 11-03-2013, 07:05 PM   #43
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Are you refering to this thread:

http://www.mobileread.com/forums/sho...d.php?t=224983

The numbers is now down to 83% are satisified.

I don't doubt that, for many people, once they get a good unit, they are satisified. The problem is getting a good unit, and the hassels if you get a bad one.

I have a Touch, Glo, and Aura Hd. I'm satisified with them. I would not buy a kobo online from Kobo if you live in the U.S. YMMV.
Fair enough, but I'm suggesting that you can't get a good idea of the actual rates just by browsing an ereader forum. Nobody makes an account on here to tell everyone how great their reader is. They make an account because they have a question or they have a problem with their ereader. I'm sure if you browsed a Toyota forum you'd get the impression that Toyotas are the most unreliable car out there. Judging from the Paperwhite first impressions thread I wouldn't buy a Paperwhite without an exchange guarantee either. Of course, I have gotten that impression because of about 5 or 6 people complaining very vocally and very often.
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Old 11-04-2013, 03:15 AM   #44
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I guess Amazon must be in trouble then because judging from the reviews on Amazon the Paperwhite has similar levels of satisfaction.
Source ?
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Old 11-04-2013, 06:37 AM   #45
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After rereading the first post, I see the poster isn't from the U.S. My apologies for sidetracking the thread with my comments (which were meant to be specific to the U.S.).
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