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Old 03-22-2008, 09:02 AM   #1
Paul in Saudi
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Well, I busted it.

It tumbled, spilled really, out of the Volvo to the parking lot. Picking it up, I noticed the battery had fallen out, odd to have the screen on with no battery.

I put it all back together and it worked fine. The next morning it began to freak out again. It worked when I put it in my desk drawer, did not work when I took it out.

I gave it to the Electronics Shop. Dropped it off at the end of the day, by the time I reached the front gate the called me to say it was fixed. THey opened the round portal next to the battery and reconnected a loose connector to the screen.

Fine. I stopped by this morning. It is dead again. Lines across the screen. Resetting gives us a silver thermometer as it reboots. Then nothing. The connection to the screen is broke.

What do you think of the options? Does this thing has a warrantee?
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Old 03-22-2008, 09:20 AM   #2
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If you dropped it, it hardly seems reasonable to expect a warranty repair, does it? Warranties are there for manufacturing defects, not "user abuse". Dropping it out of your car onto concrete (or whatever) is not within the range of activities that the device was intended for .
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Old 03-22-2008, 09:31 AM   #3
Paul in Saudi
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Find, be reasonable. See if that gets you any friends.

But of course you are right. On the other hand, who the heck else save Amazon repairs the things? Am I supposed to trash it?

And on a related note, how long is the back order nowadays?
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Old 03-22-2008, 09:42 AM   #4
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Oh absolutely, you'll need to return it to Amazon for repair. I'm just saying that it might be as well to expect to be charged for the repair .
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Old 03-22-2008, 01:50 PM   #5
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So, after listening all these years to owners bragging about how safe Volvos are, in turns out they don't protect Kindles from falling out.

Ridiculous that they don't provide a special seat belt for the device. I'd insist that Volvo pay for the repairs.

Sorry to hear about your problem. While some really good electronic repair shop (if you can find such a thing) might be able to repair it, doubt it as they would not have parts, wiring diagrams, etc. I don't see any way other than shipping it to Amazon and keeping your fingers crossed. If fixed, get a special automobile baby seat for it.
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Old 03-23-2008, 01:00 AM   #6
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I've yet to talk to anyone who got one repaired, replaced yes but not repaired
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Old 03-23-2008, 09:07 AM   #7
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I would contact Amazon and see what they say. Amazon touts their drop test video, so I think it is reasonable to see what they will do in your case. It is not like you dropped it from a great height or from a moving vehicle. I would think that Amazon would want to work with you - not only is a broken Kindle worthless to you, it is worthless to Amazon because it won't generate sales.

Hope things work out.
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Old 03-23-2008, 09:23 AM   #8
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The 'lectronic Shop has it spread out across a work bench. They are hoping putting it back together really well will make it right as rain. Or not.

Since I am in Saudi Arabia, returning it is almost too much trouble to bother with. Almost.
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Old 03-23-2008, 10:11 AM   #9
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OK, smart guys. How do I cancel my New York Times subscription?
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Old 03-23-2008, 10:31 AM   #10
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Stop paying for it?
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Old 03-23-2008, 02:53 PM   #11
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Just go to your Kindle subscriptions online and cancel it. Navigate there via the Kindle link on Amazon's front page in the drop down menu on the left. At the moment, Amazon is featuring the Kindle on the front page so you won't need to use the drop down menu. Once you click on the Kindle link click on the "Manage your Kindle" tab and your subscriptions are down the page.

HTH
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Old 03-23-2008, 05:35 PM   #12
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Quote:
Originally Posted by Paul in Saudi View Post
Find, be reasonable. See if that gets you any friends.

But of course you are right. On the other hand, who the heck else save Amazon repairs the things? Am I supposed to trash it?

And on a related note, how long is the back order nowadays?
Don't you think it's reasonable to have them repair it without cost? Well, i guess it depends on how it was dropped, but I mean they did advertise through the drop test. They're not obligated, but you should try to ask them and see how they'd respond. I mean that WAS one of the reason why you bought amazon kindle right? You saw the drop test.

Get back to us.

I personally bought Lenovo laptop because they advertised durability. If just a little small accident caused the laptop to break, I'd think they're dishonest for advertising the durability factor. But so far, I stepped on it, spilled things on it, etc... it's still alive. And I'm currently advertising for them cause I'm satisfied.

Last edited by spirits; 03-23-2008 at 05:40 PM.
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Old 03-23-2008, 10:59 PM   #13
Paul in Saudi
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Well I presume having the electronics people poke around with the fool thing voids any warrantee.

Amazon sent me a nice note on how to cancel the subscription. Easy once you find the correct page.
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Old 03-24-2008, 08:47 PM   #14
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That simply sucked.

I can see how if I have a Kindle I suspect could be fixed without amazon's help, i would probably do it myself as well both to save shipping cost and shortening the length of time to get my hands on it again.

Ask them, I'm very curious myself how Amazon would handle these issues.
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Old 03-24-2008, 09:06 PM   #15
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As long as you're rebuilding it... change the ugly case?

I tried to resist. Not hard, but I did try.
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