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Old 10-18-2013, 10:53 PM   #1
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So my PW2 did a strange thing...

So I've had my new PW2 since Oct. 1st and I love it. But today I turned it on and there was an odd scratch/crack in the screen. The Kindle still works so I don't think the actual eInk screen was damaged, and the touch screen still feels smooth... so somehow a layer in the middle seems to have split or something. Thankfully Amazon is sending me a new one.

Has anyone seen anything like this before? What could have caused a layer in the middle to suddenly crack?
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Old 10-18-2013, 11:08 PM   #2
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Call Amazon Customer Support and request a replacement. Obviously, it is defective.
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Old 10-18-2013, 11:43 PM   #3
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Looks like a blonde trying to correct an error in the eBook using whiteout on screen.
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Old 10-18-2013, 11:59 PM   #4
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Quote:
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Call Amazon Customer Support and request a replacement. Obviously, it is defective.
As I said, I already contacted Amazon and they're sending me a replacement. I'm just wondering if this is common.

I'm disappointed because I've heard there can be a lot of issues with the screens and I thought mine looked great before this. I'm really hoping I don't get a new one that is loaded with all kinds of pinholes or other lighting issues.
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Old 10-19-2013, 01:36 PM   #5
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I have never seen anything like that suddenly appear on the PW's, so I think it's pretty uncommon. That's a shame. Good luck with your new one.
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Old 10-19-2013, 01:43 PM   #6
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Like sparklemotion, I have never heard/seen anything like that with the PWs--I do know quite a few Nook Glowlight owners were complaining of "tears" and "holes" suddenly appearing in their screen. Hope you get a good replacement!
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Old 10-19-2013, 01:43 PM   #7
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Wow, that is very strange. I've seen photos of Kindles with broken substrates, but never anything like that. It almost looks like a cat scratched it, which of course didn't happen since it is in a subsurface area. Good thing Amazon Kindle CS is good!
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Old 10-19-2013, 03:14 PM   #8
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Old 10-19-2013, 06:16 PM   #9
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It really does look like a cat scratch, or maybe something else is trying to come through?

I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty, but if it were to happen again then I won't be and I don't want to be stuck with a "torn" screen. Not to mention that I've heard a lot of horror stories from people about these PW screens... I guess I'll just have to wait and see how it goes when the replacement arrives on Tuesday.
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Old 10-21-2013, 02:10 AM   #10
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Old 10-21-2013, 08:39 AM   #11
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Quote:
Originally Posted by Forbid View Post
It really does look like a cat scratch, or maybe something else is trying to come through?

I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty, but if it were to happen again then I won't be and I don't want to be stuck with a "torn" screen. Not to mention that I've heard a lot of horror stories from people about these PW screens... I guess I'll just have to wait and see how it goes when the replacement arrives on Tuesday.
As far as I'm concerned this is a fault and you should be covered for the first year. Normally Amazon is fine at replacing faulty screens within the first year, but if your worried and plan to keep your PW2 it's probably a good idea if you buy the extended warranty insurance with square trade, but I think even they would expect Amazon to cover this in the first year, especially if the surface screen isn't damaged and its the sub layer that is.
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Old 10-21-2013, 10:20 AM   #12
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I'm really glad to hear this is rare because Amazon said I was within my 30 day warranty
The warranty is a year, not 30 days. The return period is 30 days, but that's something entirely different.
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Old 10-21-2013, 01:09 PM   #13
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I looks like maybe there was pressure applied to a part of the screen...no joke, I have two cats in my house and they are not afraid to walk all over everything. Do you have an animal that could have walked across it? Or a child to drop a toy on it?

Damage like that certainly shouldn't just appear out of nowhere, haha.
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Old 10-21-2013, 08:45 PM   #14
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I've never seen this happen before and hope this is not a sign of things to come, similar to the issues the Nook Glowlight had.
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Old 10-22-2013, 08:28 AM   #15
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I don't think that is anything like the problems the Nook Glowlight suffered from. That was clear damage to the top layer of the screen from scratches/contact with things like keys. The OP has said there doesn't appear to be any damage to the screen because its still smooth to touch?
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