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Old 10-15-2013, 10:19 AM   #1
SteveK
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"Network Error" when using Send to Kindle

For at least the past month or more, I have been unable to send any documents to Kindle, as I immediately get a "Network Error Occurred" error message. I formerly had no problems, but lately I have not been able to use it at all. I contacted the Help desk today, tried a couple things they suggested (such as unplugging router, rebooting, etc) but still received the same error message, which unfortunately provides no additional details.

From searching the Amazon help forums, this appears to be a rather common problem, but Amazon didn't have a ready solution. Has anybody here been able to resolve this problem? Note I'm using Windows 7. As a workaround, I have emailed documents to my Kindle, but obviously Send to Kindle is more convenient since it also archives the "documents".

Thanks in advance for any recommendations.

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Old 10-15-2013, 10:33 AM   #2
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You should update root certificates from Microsoft website - rootsupd.exe

You can find direct link here: http://answers.microsoft.com/en-us/w...0-5d719ec2d6de

Last edited by dimasic; 10-15-2013 at 10:41 AM.
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Old 10-15-2013, 11:14 AM   #3
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Dimasic- That took care of the problem. Thanks for the quick reply. I'm surprised Amazon didn't know about this quick fix. At any rate, the problem seems to have been solved.

Thanks again.
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Old 10-15-2013, 11:36 AM   #4
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It's not the Amazon's problem, but the problem for Amazon-Windows users with Microsoft Windows updates.

As I understood, 12 September the Amazon's certificate became outdated. The new one was signed with Root Certificate, which was issued this summer or so. But for some reasons Microsoft didn't sent an update of Root Certificates. So the connection between StK and Amazon's server became impossible and we've got the "Network error message".

Sorry for my English.
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Old 10-15-2013, 01:36 PM   #5
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Quote:
Originally Posted by dimasic View Post
As I understood, 12 September the Amazon's certificate became outdated. The new one was signed with Root Certificate, which was issued this summer or so. But for some reasons Microsoft didn't sent an update of Root Certificates.
For reasons beyond my understanding Microsoft's root certificate updates are listed as 'optional', so automatic update installation does not install them. (Who would care about revocation of certificates that were fraudulently used or stolen, anyway? What do you want, actual security?)
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Old 10-15-2013, 02:33 PM   #6
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Quote:
Originally Posted by dimasic View Post
You should update root certificates from Microsoft website - rootsupd.exe

You can find direct link here: http://answers.microsoft.com/en-us/w...0-5d719ec2d6de
Thank you, i've had this problem too. I downloaded the update manually and added it to the appropriate windows folder on my pc and it all works fine now.
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Old 10-22-2013, 07:59 AM   #7
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I've been in contact with Amazon CS about this issue and directed the, to this thread. Today I got this email

"We apologise for the problem you have experienced with Send to Kindle for PC. Just to let you know, we have released a new version of this application that should fix the problem for you.

To get the new version of this application, click on the following link to start the download: http://s3.amazonaws.com/sendtokindle...ler-v1.0.1.237. After the application has downloaded, open it to begin the installation."

I don't need to test it as I've loaded the updated roots manually, but I thought I would mention it here.
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Old 10-22-2013, 09:27 AM   #8
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I have had this problem on my netbook running XP, but not on my desktop running 7. I might try doing that send to kindle update first to see if they really fixed it on amazon's end. I'll do that a bit later when I fire up the netbook.

Now if that doesn't work, that link given to the root thingy says windows 7, so I guess that wouldn't work for my XP machine anyway. So maybe my issue is a different issue then.

eta: Ok, so I went to amazon to get the new send to kindle and the install file number was the same I already had. But I went ahead and re-installed it anyway. Before I did that I tested one more time and I still had gotten the network error.
So I re-installed and it asked to accept the policy and after that it worked. So this seems to have fixed it for me.
Thanks for the help.

Last edited by Atunah; 10-22-2013 at 09:49 AM.
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Old 10-22-2013, 10:27 AM   #9
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The guy I spoke to at Amazon said he hoped the 'techies' could do something to change things back to before Microsofts change, so maybe they did.
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