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Old 05-11-2013, 05:29 PM   #1
Joseph R
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Kobo Glo Issues With Mac

I took advantage of a sale at Best Buy (Free Sleepcover with a new Kobo Glo) and pulled the trigger. However, I am having issues getting my Kobo recognized by my Mac. When I connect it with a USB cable ( I have tried many different ones), My Mac (MBP 15" retina OSX 10.8.3) does not recognize it as a valid drive : "The file system is not readable."

I have contact Kobo about it. They took my information down and my screenshots.

As anyone else had that issue? If so, was it solved?


I kept the receipt nearby, just in case.

I know that there is another thread about it : http://www.mobileread.com/forums/sho...t=kobo+glo+mac But it's quite old and outdated.
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Last edited by Joseph R; 05-11-2013 at 05:52 PM.
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Old 05-11-2013, 08:30 PM   #2
pidgeon92
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Do you have another computer you can attach it to, just to see if that one recognizes it? At least then you can attribute it to a computer issue vs. a Kobo issue.
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Old 05-11-2013, 09:41 PM   #3
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I've had no problems at all using my Glo with my Mac (also on 10.8.3). If you've also tried using a different USB port as well as various cables, I'd be taking it back to the shop for an exchange.
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Old 05-11-2013, 11:48 PM   #4
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No problems here, either.
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Old 05-12-2013, 12:00 PM   #5
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Thanks for all the replies!

Guess the one I have is a dud!
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Old 05-12-2013, 12:49 PM   #6
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Have you tried a factory reset and/or a reformat of the mounted drive? Either it fixes it, or you were going to be returning it in any case for a replacement....
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Old 05-12-2013, 03:18 PM   #7
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Quote:
Originally Posted by Joseph R View Post
Guess the one I have is a dud!
No way to be sure until you try it on a different computer. It could simply be a driver issue.
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Old 05-12-2013, 05:25 PM   #8
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PeterT

I did, but no changes: Still cannot read it.

pidgeon92

It works fine on my Windows PC when I tried it this morning. I figure it's something with the Mac, either USB ports or software related.
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Old 05-12-2013, 05:47 PM   #9
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I see you use calibre. I'm curious as to whether calibre can see the Kobo?
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Old 05-13-2013, 12:35 AM   #10
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On the Mac, No. On the PC, no issue there.
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Old 05-13-2013, 02:35 PM   #11
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Do you have an SD card in the Kobo?
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Old 05-13-2013, 06:29 PM   #12
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Yes, I do. That is what I am using to put epubs on it.
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Old 05-13-2013, 09:09 PM   #13
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Have you tried removing the card and checking if the Mac can mount the Kobo drive without the SD card involved?
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Old 05-13-2013, 11:43 PM   #14
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I did with the SD card and without and launched the disk utility: these are my results:
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Old 05-14-2013, 09:32 AM   #15
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It recognizes your Kobo reader just fine from the looks of it. The problem was/is your uSD card. Did you repair it?
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