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Old 03-15-2013, 05:46 PM   #1
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Cannot buy a book from Kobo

My wife has a new Arc, bought at Christmas, and as many times as she (and I) have tried we always get a message when trying to purchase a book that an error has occurred try again later. She went online on the house computer and entered her account at Kobo and all is correct. Yet, in using the Arc we always get the error message. Any ideas?
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Old 03-15-2013, 06:31 PM   #2
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@Senior; probably best to open a support ticket through the Kobo help desk to get this looked at.
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Old 03-16-2013, 09:56 AM   #3
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Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.Senior can program the VCR without an owner's manual.
 
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My wife went on the chat line with Kobo and after a long trial & error they found the Visa card she was using was mine and for some reason it gave the error message, when she used her card all was well. My guess is that the Kobo computer picked up on the card # was for another customer account and refused to recognize it for a new account. Anyway, many thanks it has been looked after and she now is happy loading books.
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@Senior; probably best to open a support ticket through the Kobo help desk to get this looked at.
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