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Old 09-02-2014, 06:24 AM   #1
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update firmware isn't complete

I bought a used PRS-950 and try to install PRS-plus, but the installer required to upgrade the firmware 1.0.00.09300 to version 2.0.00.11300.

However, when I try to update the procedure terminate with the message
"update isn't complete"
and I have the old firmware.
I repeated the procedure more times as suggested in the sony website, but nothing change.
Any ideas?
Unfortunately I cannot install prs-plus without first updating the reader.
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Old 10-03-2014, 04:25 AM   #2
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up, any ideas?
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Old 10-03-2014, 10:33 AM   #3
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I don't know what PRS-plus is, but I have not messed with the basic setup on my 950s and am glad that I haven't.

. . . . . Pete
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Old 10-07-2014, 05:39 PM   #4
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Try a different computer? Tried de-authorizing and resetting the 950 before the update?
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Old 10-08-2014, 05:23 AM   #5
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Quote:
Originally Posted by BobVA View Post
Try a different computer? Tried de-authorizing and resetting the 950 before the update?
Thanks, I tried a different computer and resetting and restoring, but nothing to do.
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Old 10-08-2014, 05:24 AM   #6
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Quote:
Originally Posted by petercreasey View Post
I don't know what PRS-plus is, but I have not messed with the basic setup on my 950s and am glad that I haven't.

. . . . . Pete
Sorry, I want to update the firmware to go with PRS-plus, but the problem is not related to pros-plus, which I strongly recommend.
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Old 10-08-2014, 12:05 PM   #7
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My refurbished 950 arrived yesterday with the same V-1 software. I upgraded it this morning without problem. You might try downloading again. I got my copy from their site and note that there are different/specific versions for O/S version. I needed the Win7-64 for my system.

http://esupport.sony.com/US/p/model-...d#/downloadTab
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