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Old 03-12-2013, 06:26 AM   #1
wmmania
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Unhappy M92 bricked or frozen after Firmware Upgrade

Hi, all.

I tried to upgraded my M92 from Firmware ver. 1.7 to 1.8(recent one: 20121113).
My Memory Usage was 183/245MB and Flash Usage was 3130/3297MB.

I know how to upgrade firmware
(Copy firmware ZIP file to SD card and press ON/OFF button holding joystick/OK button until "Software update request deteced, checking updates... " message
comes up. )

But the thing is, NO Upgrade done. I tried 5 times the same way.
It took about 10 min every times. But last time, the
"No update found booting device..." was came out after
"Software update request deteced, checking updates... " message gone.

I tried to turn on M92 after pressing reset button on the back of M92.

If I press just Power button, it goes like.
( http://youtu.be/rFNGCC7jIUM )

If I press Power+OK joystick both, it goes like.
( http://youtu.be/YfzwM0wenzA )

In both, the blue light was on forever and M92 freeze.



Battery was full. (I linked M92 to PC via USB port.)
I think it must be a software glitch since everything works fine in normal use.
(No hardware thing for sure.)



I would be happy to hear some FACTORY reset or problem solving way.

Thanks in advance.
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Old 03-13-2013, 02:43 AM   #2
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Hi wmmania, welcome to the forum!

I really don't know if it has any impact but I would try it with an sd-card that has much more free memory available. Maybe this is the problem here.
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Old 03-13-2013, 04:33 AM   #3
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Where did you by you M92 ?
It's a standard model (like the Booxstor's models http://ereader-store.de/en/ ) or something else - ArtaTech ?
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Old 03-13-2013, 06:51 AM   #4
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OMG...

Hi billi, Thank you for your advice.

I tried another 4GB SD card. 8GB SD card, too.
The same result.

--------------------------------
Randy11
I bought M92 at
https://www.onyxboox.com

I heard ArtaTech product has some limitation for updating firmware.
Is this linked with "https://www.onyxboox.com", too?
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Old 03-13-2013, 10:17 AM   #5
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Quote:
Originally Posted by wmmania View Post
I bought M92 at
https://www.onyxboox.com

I heard ArtaTech product has some limitation for updating firmware.
Is this linked with "https://www.onyxboox.com", too?
No, it's not linked. With ArtaTech, you have the Ivona voice.

Verify that your SD card is formatted in FAT32.
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Old 03-13-2013, 06:49 PM   #6
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Quote:
Originally Posted by wmmania View Post
Hi, all.

I tried to upgraded my M92 from Firmware ver. 1.7 to 1.8(recent one: 20121113).
My Memory Usage was 183/245MB and Flash Usage was 3130/3297MB.
Having had a similar experience, I can only wish you the best of luck. Hope everything works out.

/GB
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Old 03-13-2013, 10:28 PM   #7
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Thank you randy11.
I double checked SD card file system in FAT32, NTFS, ExFAT.
No difference.

------------------------


Dear Chexmix

Did you solve the problem or just send your M92 to Onyx company?
I think there's a software bug or glitch on M92.
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Old 03-14-2013, 12:37 AM   #8
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Last edited by pkbo; 03-14-2013 at 12:42 AM.
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Old 03-14-2013, 05:19 AM   #9
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Quote:
Originally Posted by wmmania View Post
Dear Chexmix

Did you solve the problem or just send your M92 to Onyx company?
I think there's a software bug or glitch on M92.
It is on its way to Booxtor in Germany. I could not get it to respond to anything.
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Old 03-15-2013, 08:38 AM   #10
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Dear Booxtor!!

Booxtor,
Do you have any idea about this problem?

If there's a way of rooting M92, it would be nice.....



Such as "What OTFM can do in M92" in PC.
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Old 03-18-2013, 11:02 AM   #11
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Quote:
Originally Posted by wmmania View Post
Booxtor,
Do you have any idea about this problem?

If there's a way of rooting M92, it would be nice.....



Such as "What OTFM can do in M92" in PC.
I have same problem as you. Arta Tech device (Boox M92 on silverplate) and I upgraded firmware from official website (https://www.onyx-boox.com/onyx-boox-...x-m92-firmware) but clicked on wrong link so I got upgrade for M92 Black Pearl.

Device doest stuck at first loading symbol and no upgrade can be done with any firmware (tried 1.7 M92, again M92 black pearl and few others).

I have already contacted the Arta Tech (via email as I can't send ticket from theire site - it does say you have to enter subject even if I have it entered).

I'll keep you posted if I got any info.
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Old 03-18-2013, 08:16 PM   #12
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Quote:
Originally Posted by dongizmo View Post
I have same problem as you. Arta Tech device (Boox M92 on silverplate) and I upgraded firmware from official website (https://www.onyx-boox.com/onyx-boox-...x-m92-firmware) but clicked on wrong link so I got upgrade for M92 Black Pearl.

Device doest stuck at first loading symbol and no upgrade can be done with any firmware (tried 1.7 M92, again M92 black pearl and few others).

I have already contacted the Arta Tech (via email as I can't send ticket from theire site - it does say you have to enter subject even if I have it entered).

I'll keep you posted if I got any info.
The same problem with me. I looked just after the update with the latest date. If anyone finds a solution please post here.

thanks in advance
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Old 03-19-2013, 01:54 PM   #13
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Quote:
Originally Posted by sv-fritze View Post
The same problem with me. I looked just after the update with the latest date. If anyone finds a solution please post here.

thanks in advance
Got reply from support:
Quote:
Hi, Marek,

Shall you try to download and install this other one firmware version from the website. It would helps to fix your issue.

Best regards

ArtaTech Team
The problem is that when I use same SD card and another firmware it says No update found.

Will keep you posted on next reply from support.
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Old 03-19-2013, 05:39 PM   #14
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Quote:
Originally Posted by wmmania View Post
If there's a way of rooting M92, it would be nice.....

Such as "What OTFM can do in M92" in PC.
It is possible to use consol app and probably others means of access.

http://wiki.mobileread.com/wiki/Boox...ist#Networking

But do not ask me, how to use it.
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Old 03-20-2013, 11:44 PM   #15
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The US dealer released a new firmware - I think they are selling Arta Tech models.

http://www.onyxboox.com/images/update-20130315.zip

Unfortunately, I tried to update to this firmware, but with no luck (reboots immediately after checking for updates).

PS: not onyx-boox but onyxboox.
PS2: The firmware version of this recently purchased device is 1.8 20121224. So the Arta Tech models already got v1.8 firmware (hmmm, I am a little disappointed b/c I expected more fancy features ). Anyway, I think this Arta Tech model is good, and I like the TTS and Dropbox access.

Last edited by frank0734; 03-20-2013 at 11:56 PM.
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