|03-05-2013, 05:49 PM||#1|
Join Date: Mar 2013
Device: Kobo Glo
Kobo Glo won't turn off/on since update firmware
On Sunday I updated the firmware of my Kobo Glo, it worked fine yesterday, but today when I tried to wake it, nothing happened. So I reset it and it turned on fine. Then I put it again to sleep, but when I tried to wake it again, it didn't do anything. I reset it again and it turned on. But then it didn't want to go back to sleep mode or turn off. Later it went to sleep automatically after ten minutes, but then I couldn't wake it again. So I plugged it into my laptop and there was no problem, but after I disconnected it, it still didn't want to turn off/go to sleep mode. Then I did a factory reset, but again the problem didn't solve.
What should I do? Might it be the fault of the new firmware or of a bug?
|03-05-2013, 06:07 PM||#3|
Join Date: Nov 2007
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
When you say you upgraded firmware I presume you loaded it your self?
And you also reloaded it after the factory reset?
Do you have an SD card in the device? If so have you tried removing it
|03-05-2013, 06:11 PM||#4|
Join Date: Jul 2010
I'd be tempted to try another factory reset, then launch a support ticket with Kobo (www.kobobooks.com/help - use the "contact customer care" link at the bottom right just above the blue band of information). Sounds like a hardware issue (switch maybe?) rather than the update. Haven't seen any other reports like this related to the last update.
|03-05-2013, 10:13 PM||#5|
Join Date: Dec 2011
Device: Kobo H2O, iPad Air 2, MBP; support AuraHD,Kindle,KAura,KGlo
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