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Old 01-31-2013, 10:40 PM   #1
Terri_B
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Unhappy Need Help with Adobe Editions Please

Hi, I am new here so I have no idea if this is where I post a message for help. Sorry if its not but I need some help and if you need to move this thread thats OK too.

I have had my KOBO TOUCH e-reader for about a year and a half and have purchased close to 300 books on KOBO. I am starting to having issues with my KOBO desktop and my e-reader so I decided to reset the e-reader to factory settings and just use Adobe Editions to store my books since they give you the option of picking which book you would like to upload to your e-reader. It has worked fine for the first 10 books that I uploaded but I was transfering 3 books over to Adobe Editions, 2 went over no problem but the 3rd kept giving me an error message. Which read:

unable to download .. error getting license .. server communication problem .. E_LIC_ALREADY FULFILLED BY ANOTHER USER

Since I do not share my AE account I don't understand the message. Can anyone help.

Thanks
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Old 02-01-2013, 11:53 AM   #2
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Quote:
Originally Posted by Terri_B View Post
Hi, I am new here so I have no idea if this is where I post a message for help. Sorry if its not but I need some help and if you need to move this thread thats OK too.

I have had my KOBO TOUCH e-reader for about a year and a half and have purchased close to 300 books on KOBO. I am starting to having issues with my KOBO desktop and my e-reader so I decided to reset the e-reader to factory settings and just use Adobe Editions to store my books since they give you the option of picking which book you would like to upload to your e-reader. It has worked fine for the first 10 books that I uploaded but I was transfering 3 books over to Adobe Editions, 2 went over no problem but the 3rd kept giving me an error message. Which read:

unable to download .. error getting license .. server communication problem .. E_LIC_ALREADY FULFILLED BY ANOTHER USER


Since I do not share my AE account I don't understand the message. Can anyone help.

Thanks
Check the Adobe ID used to currently authorize Adobe Digital Editions. If it is correct, contact the e-book provider to have the activation reset for the e-book. After the activation is reset, download the e-book again and it is associated with the account activated in Adobe Digital Editions.
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Old 02-01-2013, 01:57 PM   #3
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Old 02-01-2013, 03:26 PM   #4
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Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.
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Old 02-01-2013, 03:30 PM   #5
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I think you will need to get in touch with Kobo, not Adobe for help with this.
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Old 02-01-2013, 03:53 PM   #6
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Quote:
Originally Posted by Terri_B View Post
Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.
You need Kobo to reset the copy of this book so that you can download a new copy of it.
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Old 02-01-2013, 04:25 PM   #7
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Quote:
Originally Posted by Terri_B View Post
Hi rdfry. I have checked and the ID is correct and also shows as authorized on my KOBO e-reader. What I couldn't understand is that I was moving 3 books over from AE to KOBO TOUCH at the same time. 2 moved over no problem but the 3rd. one got the error message. So the ID was authorized for 2 but not the 3rd. and yet all 3 books are of the same author and bought at on the KOBO site. I will get in touch with AE and see what they can do. Thanks so much.
I have had this error as well. The only workaround I had was to allow kobo to download the book using the Kobo desktop. The only thing that changed for me was a new computer. Which I think is part of the identification process not sure though.

Jack
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Old 02-01-2013, 05:42 PM   #8
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Remember; ADE can work in two modes.

One is you do NOT setup an ADE account. That means that material you obtain is tied to that install of ADE; reinstalls on a different computer will not let you access the same DRM protected material.

The other is you setup an ADE account; then you can reuse that same userid / password on other computers and still access the same DRM protected material.
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