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Old 12-31-2012, 12:01 PM   #1
rubi
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new pandigital..Please help!

hello all...I have just joined here and I have a problem with My new pandigital I just received for Christmas.. I got an account with B&N and did everything the manual said..I have purchased 2 books and downloaded them to my pandigital but when I go to open the books it is telling me to enter the name and cc number I used with my B&N account, I have entered this and it is saying wrong name or cc number...I reset the pandigital back to default I also made sure the time zone is correct...if anyone could help me I would really appreciate it...
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Old 12-31-2012, 12:09 PM   #2
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Have you tried contacting B&N Tech Support for help?
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Old 12-31-2012, 12:28 PM   #3
rubi
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I spoke to them and they said everything was fine on their end..and that i should contact pandigital...
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Old 12-31-2012, 02:57 PM   #4
shalym
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Are you sure that you are entering the name EXACTLY as it is entered at Barnes and Noble? Case matters, as does the number of spaces, etc.

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Old 01-01-2013, 12:09 PM   #5
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and middle initials! capitalized, and spaced correctly.
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Old 01-01-2013, 07:06 PM   #6
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And if you put a "." after your middle initial on your B&N account you need to enter that too!
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