|12-29-2012, 08:41 AM||#1|
Tablet / E-reader addict
Join Date: Feb 2008
Location: Naperville, IL, MidGard
Device: See Signature
Help with Amazon
I am looking for some suggestions with a billing issue with Amazon. I had ordered a FireHD 8.9 LTE on the 10th when Amazon had the $50.00 off coupon.
The device never left the factory (tracking number showed just the printing of the label only). I called Amazon Kindle customer service and they could not figure it out and they sent me a new FireHD 8.9 on the 13th and it arrived with no issues.
Well some employee at Amazon found the 10th package in the factory and processed it as a refund (never contacted me!) and I now have the monies in my checking account for the first purchase.
I called Amazon and tried to explain the issue and they thanked me for my honesty and asked my to dispute my credit with my bank.
i called my bank and they never heard of someone trying a dispute a CREDIT and have no idea to to proceed.
I would love any suggestions!
|12-29-2012, 11:01 AM||#2|
Avatar By Thing #1
Join Date: Feb 2009
Location: Durham, NC
Device: Every Kindle Ever Made & To Be Made + Kobo Aura + Nexus7.2!
There have been other reports of Amazon issuing "double" credits or unearned credits for something that didn't actually ship - some folk keep them without problem, others have reported that Amazon eventually figures out what happened and then bills your credit card again.
Best advice - wait & see if Amazon accountants straighten out your account.
|12-29-2012, 11:12 AM||#3|
Join Date: Dec 2010
Location: Florida, USA
Device: Kindle Paperwhite (2nd Gen), Kindle Fire HD6
Keep the funds available JIC. They'll either bill you or not. My guess is that if nothing happens in the next 3 months or so, then it probably never will, (Amazon has been known to reward honesty with inaction) but that is just a guess.
|12-29-2012, 11:12 AM||#4|
The Grand Mouse 高貴的老鼠
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Paperwhite 3
Then make sure you set the money aside and wait.
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