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Old 12-29-2012, 08:41 AM   #1
zebradude
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Exclamation Help with Amazon

Guys,

I am looking for some suggestions with a billing issue with Amazon. I had ordered a FireHD 8.9 LTE on the 10th when Amazon had the $50.00 off coupon.

The device never left the factory (tracking number showed just the printing of the label only). I called Amazon Kindle customer service and they could not figure it out and they sent me a new FireHD 8.9 on the 13th and it arrived with no issues.

Well some employee at Amazon found the 10th package in the factory and processed it as a refund (never contacted me!) and I now have the monies in my checking account for the first purchase.

I called Amazon and tried to explain the issue and they thanked me for my honesty and asked my to dispute my credit with my bank.

i called my bank and they never heard of someone trying a dispute a CREDIT and have no idea to to proceed.

I would love any suggestions!

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Old 12-29-2012, 11:01 AM   #2
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There have been other reports of Amazon issuing "double" credits or unearned credits for something that didn't actually ship - some folk keep them without problem, others have reported that Amazon eventually figures out what happened and then bills your credit card again.

Best advice - wait & see if Amazon accountants straighten out your account.
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Old 12-29-2012, 11:12 AM   #3
Nyssa
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Quote:
Originally Posted by poohbear_nc View Post
There have been other reports of Amazon issuing "double" credits or unearned credits for something that didn't actually ship - some folk keep them without problem, others have reported that Amazon eventually figures out what happened and then bills your credit card again.

Best advice - wait & see if Amazon accountants straighten out your account.


Keep the funds available JIC. They'll either bill you or not. My guess is that if nothing happens in the next 3 months or so, then it probably never will, (Amazon has been known to reward honesty with inaction) but that is just a guess.
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Old 12-29-2012, 11:12 AM   #4
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Quote:
Originally Posted by zebradude View Post
I called Amazon and tried to explain the issue and they thanked me for my honesty and asked my to dispute my credit with my bank.

i called my bank and they never heard of someone trying a dispute a CREDIT and have no idea to to proceed.

I would love any suggestions!
I would send an email to Amazon explaining the situation again, saying that your bank doesn't have a procedure for disputing a credit, and state explicitly that you will wait to hear from them.

Then make sure you set the money aside and wait.
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