|01-01-2013, 11:45 AM||#46|
Join Date: Mar 2009
Location: Europe & USA
Device: K3/3G(2x), Glo HD, Amazon Voyage
My DXG (3g) has 2 cracks. One radiating from the Home button to the screen and the other at the lower right (bezel). Relieved to hear that they shouldn't get worse. I treat it very carefully and it doesn't travel.
It's way out of warranty, I bought it over 2 yrs ago when it first came out, and I was more upset when the hinged cover messed up the device a few months ago. I was very nervous until I read the posts and did a hard reset (which worked). I just bought a $5 replacement cover to use - no hinges!
I enjoy the DXG, but will never buy another Amazon cover! (and I will wait at least 6 months before buying larger version of kindles, like the 9" KFHD).
|01-01-2013, 12:10 PM||#47|
Join Date: Apr 2012
Device: Kindle KB, Kindle PW
If I didn't read it here, I would have never noticed it. I have the same cracks on both sides of my K3 but they are hardly visible (or it might be that I need reading glasses?) and they don't affect my reading at all...
Anyway, I am out of US and my Kindle is not in warranty, so I'll just keep it as it is...And await my purchased PW to reach me
|01-01-2013, 07:44 PM||#48|
Older ... slower ...
Join Date: Jun 2010
Location: Jurupa Valley CA US
Device: Kobo, Kindles 2/3/Keyboard/Fire/Fire HD, HDX.
My last two contacts with Amazon continue to favorably impress me. December 23, about 4PM Pacific time. I needed an answer to a Fire HD question. I initiated a Live Chat on Amazon.com, and had to wait an entire FORTY-SEVEN SECONDS to get someone online live to talk to. And they had my answer quickly.
Again on CHRISTMAS NIGHT, about 6PM Pacific time, I had another question. I initiated a phone call to them this time. And within TWO MINUTES I was speaking with a delightful woman from Africa - who had my answer for me immediately.
That is why I chuckle to myself when I read thread titles like "AMAZON UNRESPONSIVE TO ANY SOLUTION" and whiners' usually-not-entirely-truthful complaint reports. I could not ask for better service from Amazon the past several years. And my contacts have ranged from simple info requests to cross-shipping me a replacement device when I felt it was warranted.
And so it goes ... Happy 2013!
|01-02-2013, 03:49 AM||#49|
Join Date: Nov 2006
Device: Kindle Voyage, iPad Air 2, iPhone 6
Given, however, that hairline bezel cracks are purely cosmetic defects which have no effect whatsoever on the functionality of the product, it's doubtful that such a consideration would apply in this specific case.
|01-02-2013, 09:03 AM||#50|
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
But that is irrelevant for things bought in the US.
|01-08-2013, 09:45 AM||#51|
Join Date: Oct 2011
Location: Kuala Lumpur, Malaysia
Device: iPod touch, iPhone, iPad, Kindle KB, NT, Fire, PW II
Hehe, maybe the idea is to check eBay for a Kindle keyboard with broken screen (should be available in the 5$-25$ price range) and start tinkering yourself.
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